Shepherd's Bushの2 Starsホテル

"After receiving the usual e-mails in the countdown to our trip we finally got one with the hosts contact details the day before we departed. They didn't answer my call and did not respond to my e-mail. We called before departure and again the call was not answered but we left a message with our contact details and then set out on the 3 hour journey. We stopped an hour away from the accommodation and tried to call again; this time the call went straight to answerphone. We then got in touch with...

"My poor experience with this booking started 5 minutes after booking it,where i received a confirmation email for booking followed by another email to say i have to pay 50 pounds extra for linen which was not mentioned in the booking, so ive contacted Expedia and they adviced that i should not pay and they will get in touch. When we arrived to the property the owner said we have to pay 50 pounds or we can't check in,so we had to pay. Anyway,after checking in,the linen were vlean,but otherwise...

"The host and apartment were great! The only downside was the key collection and drop off process— I found it a bit of a hassle having to commute about a half mile on foot, with my belongings, to receive and return the keys.If keys could be left at a closer location, or if the doors can be changed to a coded lock, that would be an extremely helpful for future patrons. "

"Plan to put in claim for full refund. No contact from company until day of arrival and I had to initiate. They then asked for multiple additional documents including emails with pictures of ID that were not secure. After several exchanges of email had to make alternate arrangements. In addition, the property was on the sale market and showings were possible. "