「Doreen from Housekeeping is awesome. You should do everything in your power to hire and retain employees like her. VERY nice, and friendly, she made our whole stay worth it」
「Hotel room/space is good especially the bathroom. The breakfast is modest/ok.
I love the hotel quiet environment, and it's noise free if like to work remotely and rest.
The hotel elevator and hallways smells like an old building.
There is room for improvement: The hotel needs to place elevator sign visible for guests to see (especially for first-time guests). And, the elevator and hallway needs air freshener diffuser for good smell and ambience.
I hope this helps!」
"The fire alarm went off in the middle of the night, and things got so bad that all the guests had to evacuate outside.
Fire engines even showed up and it all started to escalate.
But the hotel didn't even apologize.
And of course they didn't refund our money.
Shouldn't they change the price of the room?"