Broke Fordwich Ski Vacations

Spacious room and Clean bathroom

Very disappointing experience, especially for the price I used to love staying at this hotel. It was always a pleasure to come back, with a fantastic reception team, complimentary minibar and the overall experience you would expect from a five-star hotel. Unfortunately, my stay this year was a huge disappointment. The rooms have been renovated, but nothing particularly impressive. Meanwhile, there is no bar, nowhere to enjoy a meal, and renovation work is happening everywhere, with workers and noise throughout the hotel. What disappoints me most is the price. The hotel is still charging premium five-star rates while offering a very limited experience. I find it hard to understand how they can justify such high prices when so many facilities are unavailable. I understand that renovations are necessary, but surely the prices should reflect the inconvenience and lack of services during this period. After being a returning guest for years, I genuinely feel the hotel has lost much of what once made it special. At these prices, there are far better options in Sydney. Extremely poor value for money.

The staff were so helpful at checking me in late notice and changing my room to the entry level to make it easier with my bags. Room was clean, quiet and comfortable. Only issue I had was the shower which had terrible pressure and wasn’t very hot.

The front end staff was excellent. The maintenance staff was rude. The cleanliness of our room was disgusting except the bedroom. The refrigerator was leaking all over the floor. Under the kitchen sink was mould top to bottom. This hotel would rank around a 1 star at most. One of the elevators was out of service and the other one you have to wait up to 5 minutes for.