East Neuk Ski Vacations

Excellent all around

Incredible experience! Upgraded room was wonderful. Construction was tough around it but not the fault of the property. :)

What a gem! Rooms are spacious and well maintained. Bathroom is updated and the shower is excellent. The staff were lovely. Highly recommended.

Lovely breakfast with good choices

The hotel was good but in need of a lick of paint and a bit of TLC to bring it up to date.

We stayed at The Glasshouse (Glenlivet Suite) with our toddler from July 17–22. The hotel’s location is excellent—close to Edinburgh’s major sights but still peaceful, and the rooftop garden was a beautiful place to relax. Several staff really made our stay: Conall at the bar was outstanding with whisky knowledge and hospitality. Sam was kind and attentive, and a lovely staff member at breakfast gave great advice for a toddler-friendly park (Princes Street Gardens) and warmly engaged with our son. The room was well-appointed with thoughtful touches like whisky and chocolate, and the nearby car park with a 50% hotel discount was a plus. However, a few areas missed the mark for a five-star hotel. Housekeeping was inconsistent (we had to ask repeatedly for basic things like towels and trash pickup), turndown service was minimal, and room service was slow and underwhelming. Breakfast, while served with warmth, was overpriced for the quality. The bar could also benefit from light food options. We appreciated the thoughtful staff and setting—but consistency in service would go a long way in delivering the luxury experience The Glasshouse aims to provide.

Comfy beds, very clean, staff are very attentive and courteous

Loved everything about the

Excellent all around

Incredible experience! Upgraded room was wonderful. Construction was tough around it but not the fault of the property. :)

What a gem! Rooms are spacious and well maintained. Bathroom is updated and the shower is excellent. The staff were lovely. Highly recommended.

We were right in the center of it all. Fantastic!

The staff were helpful and courteous.