Italian Alps Ski Vacations

Clean room - staff - breakfast

The Hotel enjoys a prime location in a charming neighborhood with a beautiful view of the Grand Canal. It's conveniently situated near several vaporetti stops, making it easy to explore Venice. The rooms are spacious. However, the age of the building does show in some areas. The bathroom sink was clogged during our stay, and the shower doors were unstable, occasionally coming off their tracks. The fridge in the room was completely empty, and there were no water bottles or a coffee machine provided, which felt like a missed opportunity for guest comfort. The hotel features a rooftop that offers an incredible view but was abandoned and poorly maintained. In reality, it had a few scattered tables and was clearly not set up for guest use. Service was inconsistent. Some staff members were courteous, others at the reception were noticeably hostile and unwelcoming. The hotel is also understaffed, which may explain the lack of attentiveness. Breakfast was limited and repetitive. On top of that, we were mistakenly charged an extra €20 for having breakfast on the terrace despite never having eaten outside. At checkout, we were given someone else’s bill, and they also added a city tax for our 4-year-old child, which should not have been applied according to local regulations. Given the high room rates, management is relying solely on guest turnover without making any efforts to enhance the guest experience or create a welcoming atmosphere that could enhance the experience.

My wife and I will definitely stay there again.

Incredible friendly and helpful staff

Had a nice vibe with restaurants nearby.

Room waa very comfortable. Elevator was fast

We had a great stay here. The staff is friendly and attentive. The hotel was clean and quiet with an easy walk to major attractions. Very satisfied with the stay. The room was cozy and clean and up to date.

The property has a great location and transportation.

I thought the location of the property was absolutely great. The hotel itself was fine - small shower and overall not the nicest looking bathroom, but the AC worked great and the bed was comfy. If I had been better about booking out earlier I think I would have been thrilled by it overall, but as it was I paid a bit too much for just a fine hotel in a great area.

Everything, including the breakfast, was wonderful. My only suggestion is to amend the hotel name listing. We walked in circles looking for “San Marco Palace” but the sign outside says “Hotel Royal San Marco”

The staff was helpful ( Alessandro) and welcoming at arrival , the room was in incredible over looking all the traffic on the grand canal , WE LOVED it!! The room made us feel very special , Hotel Great easy location, for $150 Euro the private water taxi from airport to hotel door, worth it. Easy and fun ride. Venice is not cheap but worth every penny in this 1.6 thousand year old magical city