Italian Alps Ski Vacations

Lovely staff and absolute cute bedroom with a balcony. Clean but would need a renovation.

Overall a very nice hotel. The room was stylish and comfortable, but we'd have preferred more drawer space. Our other grumble is the paper cups for hot drinks.

The hotel is really beautiful, service is great, room is big, clean, has all the amenities. Food is super delicious and great variety for breakfast or dinner. Had little confusion for the extra charge for SPA, so be aware it cost extra, but in Expedia site its not really visible, so needs to be updated. But SPA is worth visiting, really great. Overall enjoyed our stay, thank uoy to reception team for being so helpful and welcoming, bar and restaurant staff for their great service.

Everything was good.

an immense thank you to Francois at the front desk, a true wealth of knowledge and a great young man. The tub on the patio in our room made for some nice relaxing moments. The cafés nearby were all wonderful especially take time to go to Bistrot Al Balcon and say hello to Murad

Air conditioning could be better but the

Access to Venice from their dock was terrific.

Although recently reopening after a refurbishment, the property did not seem especially modernised and the room and public spaces were much the same as our previous visit 10 years ago, albeit with a decade’s more use. The restaurant was incredibly overpriced, although the food was good, but the team were clearly very new and so service was inconsistent and missed bread, amuse bouche etc for some tables; wine list was forgotten and then the wine itself was not poured for 30 minutes until we asked for it to be opened. Those members of the restaurant staff who knew what they were doing were good but half the room of tables were unserved for 20-30 minutes at a time, so more than one table of guests walked out. There are some nice touches like the kids room, bikes and it is great to have some quiet outside space in Venice. The boat service is great fun, although the gaps in the timetable often coincided with our needs to travel back with young children, unfortunately so we spent a lot on water taxis as well. As a summary, the lovely property is let down by inconsistent service still finding its feet after reopening and tired feeling rooms which did not seem to have been refurbished at all, together with a very overpriced restaurant, so not worth the premium price overall.

Room was spacious and bed was very comfortable. No refrigerator in the room or water. It was extremely noisy and difficult to sleep due to the noise at night and early in the morning. Location is central.

The hotel staff was super friendly. The hotel is perfectly located. The Malongo expresso was top notch. I would recommend

Excellent room and staff that totally make the difference.

The hotel staff was super friendly. The hotel is perfectly located. The Malongo expresso was top notch. I would recommend