Treasure Island Romantic Vacations

While the property itself is great (clean, quiet, good amenity), communication and management is poor. We were given a code to a wrong room in the Latch app as they re-assigned us to a new room on the day of check-in but didn’t update in their system properly. We stepped in a room that was clearly occupied! What’s worse was we were emailed that all staff would be on Thanksgiving break and we should call some back up phone number, but the back up person clearly belongs to a different firm and was not sure how to handle this and told us there is a chance nobody would be given it’s night before Thanksgiving (so very stressful for us after a long day of driving). And even more funny was we tried to call the original number after all, and they were actually not on break at all! They were indeed able to help. It seems the property is subcontracted through many firms and between each layer there is some communication barrier. Too many miscommunication and mismanagement made an otherwise wonderful stay stressful.

Clean room, very helpful staff. Nice old hotel with old Wood features and high ceilings. Comfortable bed.

Great spot. Great service. I will be staying here again.

Beautiful hotel, perfect location, friendly staff, lovely coffee service.

The location is amazing, breakfast was good but boring. Our room was in front of the bus terminal we had so much noise and car lights and buses beeping the whole night. Hotel staff were not cooperative regarding the matter.

Great spot. Great service. I will be staying here again.

Quite and nice view

Overall I had an excellent experience overall. Clean room with good quality and amenities overall. Excellent service throughout my stay, even when things went awry (I had an issue with a malfunctioning door lock, which was promptly and quickly addressed in a very professional manner). The Lounge had great drinks/appetizers.

No shops nearby. Friendly and professional staff.

Clean room, very helpful staff. Nice old hotel with old Wood features and high ceilings. Comfortable bed.

Great spot. Great service. I will be staying here again.