メキシコと中央アメリカでのラグジュアリー旅行

設備が古かったです。

スタッフの方は、いずれも親切な方が多かったです。 一方、施設や部屋の質については、カンクン内の同ランクのall inclusiveホテルよりも劣っており、景色や海の綺麗さも、ホテルエリアに比べると、かなり劣るものでした。また、ベットのダニが酷くて、辛い思いをしたので、そこはぜひ改善頂きたいです。

We loved all of the options for swimming. There were many pools to choose from. The gym was also a great addition. Service was slow mixed-sometimes attentive, other times, I couldn’t find anyone to order food from. In general, the food was not good. My daughter became ill on the second day from it My review went from 4 stars to 3 because when I went to check out, I was charged an additional $40 for the cabana when I was told by two people it would be $100. I asked for an itemized receipt, and they refused to provide it to me or tell me what the extra charges came from. They simply stated it was from “drinks,” but I don’t drink alcohol. Due to the lack of transparency and withholding of this information, it left a bad impression. The beach had too much seaweed to swim in most days. I understand this is out of the hotel’s control, but the cleanup effort didn’t look like it was doing much. Next time, I would choose somewhere else. It was very beautiful though.

ワインを売りにしているように感じて予約したが、オールインクルーシブの範囲で提供されるワインは、いまいち。 レストラン関係以外はよかった。

設備が古かったです。

スタッフの方は、いずれも親切な方が多かったです。 一方、施設や部屋の質については、カンクン内の同ランクのall inclusiveホテルよりも劣っており、景色や海の綺麗さも、ホテルエリアに比べると、かなり劣るものでした。また、ベットのダニが酷くて、辛い思いをしたので、そこはぜひ改善頂きたいです。

We loved all of the options for swimming. There were many pools to choose from. The gym was also a great addition. Service was slow mixed-sometimes attentive, other times, I couldn’t find anyone to order food from. In general, the food was not good. My daughter became ill on the second day from it My review went from 4 stars to 3 because when I went to check out, I was charged an additional $40 for the cabana when I was told by two people it would be $100. I asked for an itemized receipt, and they refused to provide it to me or tell me what the extra charges came from. They simply stated it was from “drinks,” but I don’t drink alcohol. Due to the lack of transparency and withholding of this information, it left a bad impression. The beach had too much seaweed to swim in most days. I understand this is out of the hotel’s control, but the cleanup effort didn’t look like it was doing much. Next time, I would choose somewhere else. It was very beautiful though.

We loved all of the options for swimming. There were many pools to choose from. The gym was also a great addition. Service was slow mixed-sometimes attentive, other times, I couldn’t find anyone to order food from. In general, the food was not good. My daughter became ill on the second day from it My review went from 4 stars to 3 because when I went to check out, I was charged an additional $40 for the cabana when I was told by two people it would be $100. I asked for an itemized receipt, and they refused to provide it to me or tell me what the extra charges came from. They simply stated it was from “drinks,” but I don’t drink alcohol. Due to the lack of transparency and withholding of this information, it left a bad impression. The beach had too much seaweed to swim in most days. I understand this is out of the hotel’s control, but the cleanup effort didn’t look like it was doing much. Next time, I would choose somewhere else. It was very beautiful though.

設備が古かったです。