Hat Island Luxury Vacations

This is a great downtown stay, and the aesthetic of the hotel is very 'home alone', vintage vibes; however, the problem isn't the hotel itself, but the staff and the parking. The staff gave us mixed and, in some cases, incorrect information about parking. Parking isn’t mentioned on the hotel website, Expedia, or anywhere else we could find. Valet is actually $55 per stay, while self-parking is $35 per day in the hotel basement garage. When I asked, the front desk told me valet was $55 per day, so we chose the garage instead. It’s inconvenient to get in and out of, and it’s locked after 10 PM, meaning you have to call someone to come unlock it if you need your car. By Saturday, we decided to switch to valet for our last two nights, assuming it would cost around $110 plus tax. When I got the bill Monday morning, I discovered valet was only $55 for the entire stay. Because we were given incorrect information, we unnecessarily spent about $45 CAD on garage parking when we could have used valet the whole time. Every time I went up to the front desk, it didn't feel very hospitable. One blonde woman was lovely, but most of the male clerks seemed bothered. One of them even said, "You can't expect your car to be ready right away; you have to call 15 minutes in advance for valet." Like I use valet every day or something. The beds are very comfy. The hotel is quiet. The 11th floor is haunted. It's a 5-star hotel with 3-star service; why it's $250 CAD/night. Communication is KEY.

Great hotel, great staff, loved the location close to Pike Place but was loud at night especially on Friday due to street racing and groups of people collected fairly close outside and we were on the 8th floor.

Just very nice place to stay and a great location. Very happy with our choice.

We were offered an upgrade king suite, which as nice. It was a bit too big for 2 people only staying 2 nights. The rooms were very dark, walls painted a dark green and the lighting was poor for reading. Bath was large and clean. Bed was soft and comfortable, a bit low to the floor. Coffee maker in the room. Or brewed coffee in the lobby available. I found the temperature control hard to keep where we needed it to be comfortable. We arrived from Florida and were cold in the room, it registered 75 but did not feel it. It was nice and quiet. Great area, close to water front. Lots of eateries close by. Restaurant and bar in hotel. We ordered breakfast both days. Liked the avocado toast with hard boiled eggs egg was great.. all in all I would recommend this hotel to stay in.