London Luxury Vacations

Clean, comfortable and large bed. Slightly outdated room and no plugs by our bed which was frustrating.

Great hotel! Second time at this location!

Everything was just great

We stayed for my wife’s 40th birthday and the service we received was faultless. The staff arranged a birthday cake and card for my wife which we really appreciated. The hotel itself is amazing and has the wow factor when you walk in, the facilities are great. Our room was clean and spacious, all the staff we encountered were extremely polite and nothing was too much trouble. The spa facilities were also good, however to our surprise when we used the facilities it was like a playground, there was 10+ children in there. The pool is not the biggest and we didn’t actually get in the pool because it was full of kids jumping in, wasn’t possible to swim lengths. The jacuzzi probably holds 8 people and at one point there was 6 children in there and also in the sauna. At one point there was a number of couples sitting in the poolside chairs unable to use the sauna/jacuzzi because they were full of kids, there are signs up saying no under 16s in the jacuzzi but this wasn’t enforced. Not what we expected from a 5* hotel spa and unfortunately we didn’t get the relaxing spa experience we hoped for, which put a negative on an otherwise perfect stay.

More 4* than 5* but still good value for money in London

Clean, comfortable and large bed. Slightly outdated room and no plugs by our bed which was frustrating.

Great hotel! Second time at this location!

Everything was just great

Area location nice for eating and local sites. Front desk was courteous and attentive. Rooms are large by European standards. The Breakfast buffet was excellent. Our party of four adults stayed in two twin deluxe rooms. The first rooms they gave us had frosted glass panel as windows and when I pried the window open all I saw was trash and garbage. Immediately went down to the Front Desk. They gave us two different rooms. Very surprised that a five hotel would have guest rooms like that. Not okay. Our second set of rooms was much better. In our room the shower did not operate properly and the heating/air conditioning was not functionally appropriate. Room would get very warm and there was no way to cool it down other than to open the windows. So... I stay in many hotels and this is unusual. I never saw any staff the entire three days we were there. I never saw one person from the cleaning staff on the floor. No carts, nothing. If you need extra towels or soaps, you have to call down to the front desk to have it brought up as there was never anywhere around to ask. Maybe it's me, but I found that disconcerting and odd. If I was traveling as a single female I would not like that at all. I checked other floors and no staff around. There is also no place to meet friends of family and converse. Only the lobby out front by the front desk which is cold being by the large front doors. This hotel does not feel cozy. It's pretty but cold in feeling. I will stay elsewhere next time.

Great hotel! Second time at this location!

This is a very attractive small hotel in the busy area of Kensington. We had many buses to chose from that run past Harrod's or to museums or other things we wanted to visit. This is a big plus to us as we use buses to not only save a fortune, but to see cities as we get around. The concierge was very helpful, and helped us figure out that in the end it was going to be worth it to take a cab to the airport, for example, and called those cabs for us. Downstairs there is a really nice small restaurant with very good Italian food and good service. Breakfast was also served there and had a good selection and good service. The feel of the hotel is slightly old style, comfortable furniture and lovely decoration. I especially like the older style, as many notels in Europe have moved to a kind of black and grey and chrome look. This hotel made us feel as if we were in traditional historic London, and had the look and feel of a charming place to stay with tradition but of course modern amenities. Can't recommend it enough.

Lamesh did an excellent job helping us.

Area location nice for eating and local sites. Front desk was courteous and attentive. Rooms are large by European standards. The Breakfast buffet was excellent. Our party of four adults stayed in two twin deluxe rooms. The first rooms they gave us had frosted glass panel as windows and when I pried the window open all I saw was trash and garbage. Immediately went down to the Front Desk. They gave us two different rooms. Very surprised that a five hotel would have guest rooms like that. Not okay. Our second set of rooms was much better. In our room the shower did not operate properly and the heating/air conditioning was not functionally appropriate. Room would get very warm and there was no way to cool it down other than to open the windows. So... I stay in many hotels and this is unusual. I never saw any staff the entire three days we were there. I never saw one person from the cleaning staff on the floor. No carts, nothing. If you need extra towels or soaps, you have to call down to the front desk to have it brought up as there was never anywhere around to ask. Maybe it's me, but I found that disconcerting and odd. If I was traveling as a single female I would not like that at all. I checked other floors and no staff around. There is also no place to meet friends of family and converse. Only the lobby out front by the front desk which is cold being by the large front doors. This hotel does not feel cozy. It's pretty but cold in feeling. I will stay elsewhere next time.

Great hotel! Second time at this location!