Cancun Kid friendly Vacations

First- money went missing which was in the safe. We left for the day and upon returning, money was missing from the safe. Turns out the safe was not functioning properly. I put in a random code and it opened. Great!!! Food is good if you like and enjoy Mexican cuisine. The buffet is Mexican food so if you don’t like this, you won’t be happy with the buffet food options. The Italian restaurant is good. The pizza and snack bar also good. Drinks were odd depending which bar they were made. I found the bar by the pizza place to be the best for drinks. Great ocean view like any other resort. There are far more palm trees than I have seen at other resorts which was nice. Many cabanas on the beach. Never had a day without one. Staff are very friendly. Some staff better than others in the buffet restaurant but that’s not unusual as compared to other places. Room was clean. Had to ask for coffee as there wasn’t any left and it didn’t get restocked. Location is great, walking distance to la isla shopping if that’s your scene- it’s not mine. I much prefer the old la isla before it became what it is now. Easy to take the city bus out to other areas and to downtown Cancun.

Everything was great, except for the fact that they were using the jackhammer to tear up the tiles in the pool area very noisy and it was on the weekend. Suggest maybe a slower time not when there’s so many guests.

We had an incredible time at Live Aqua. Our room was spacious, and we appreciated the larger balcony area. The dining options were enjoyable, and the 24-hour room service was convenient. However, we were disappointed that we could not visit the specialty restaurant MB due to a special event taking place that evening, which prevented us from entering or being placed on the waiting list. It would be helpful for the front desk to inform guests of special events at restaurants ahead of time so you can plan accordingly. We ended up dinning at Carnivore, which was good but we were really looking forward to dining at mb. Our concierge, Viridiana, took care of us and got us a discount at Carnivore for the inconvenience which was greatly appreciated. She did an excellent job taking care of our requests and answering all our questions. We would like to express our gratitude to Marcelo at Varenna, Eduardo at Hidden Garden, and Viridiana for going above and beyond to make our stay relaxing and memorable. One negative aspect to mention is the vacation club presentation. If you are not interested, it is best to decline it upfront. We found it to be a waste of time. If you're interested in siging up, I suggest you read the contract throughly before you sign. They make it sound like it's super easy to cancel the membership, however the language in the contract implies a firm term and there no cancelation rights in the contract.

Good location, big pool, nice ambiance

Everything was amazing

We had an incredible time at Live Aqua. Our room was spacious, and we appreciated the larger balcony area. The dining options were enjoyable, and the 24-hour room service was convenient. However, we were disappointed that we could not visit the specialty restaurant MB due to a special event taking place that evening, which prevented us from entering or being placed on the waiting list. It would be helpful for the front desk to inform guests of special events at restaurants ahead of time so you can plan accordingly. We ended up dinning at Carnivore, which was good but we were really looking forward to dining at mb. Our concierge, Viridiana, took care of us and got us a discount at Carnivore for the inconvenience which was greatly appreciated. She did an excellent job taking care of our requests and answering all our questions. We would like to express our gratitude to Marcelo at Varenna, Eduardo at Hidden Garden, and Viridiana for going above and beyond to make our stay relaxing and memorable. One negative aspect to mention is the vacation club presentation. If you are not interested, it is best to decline it upfront. We found it to be a waste of time. If you're interested in siging up, I suggest you read the contract throughly before you sign. They make it sound like it's super easy to cancel the membership, however the language in the contract implies a firm term and there no cancelation rights in the contract.

Good location, big pool, nice ambiance

We were upgraded upon arrival! Everyone we encountered were nice, friendly, respectful, and helpful! My kids loved the water park and pools! If you are looking to hang by the beach, this is not the place as the seaweed is there.

Everything was great, except for the fact that they were using the jackhammer to tear up the tiles in the pool area very noisy and it was on the weekend. Suggest maybe a slower time not when there’s so many guests.

Good location, big pool, nice ambiance

Everything was amazing

The room was spotless. The breakfast delicious, Every day was something new in the menu. Everyone was friendly. Thank you!

We had an incredible time at Live Aqua. Our room was spacious, and we appreciated the larger balcony area. The dining options were enjoyable, and the 24-hour room service was convenient. However, we were disappointed that we could not visit the specialty restaurant MB due to a special event taking place that evening, which prevented us from entering or being placed on the waiting list. It would be helpful for the front desk to inform guests of special events at restaurants ahead of time so you can plan accordingly. We ended up dinning at Carnivore, which was good but we were really looking forward to dining at mb. Our concierge, Viridiana, took care of us and got us a discount at Carnivore for the inconvenience which was greatly appreciated. She did an excellent job taking care of our requests and answering all our questions. We would like to express our gratitude to Marcelo at Varenna, Eduardo at Hidden Garden, and Viridiana for going above and beyond to make our stay relaxing and memorable. One negative aspect to mention is the vacation club presentation. If you are not interested, it is best to decline it upfront. We found it to be a waste of time. If you're interested in siging up, I suggest you read the contract throughly before you sign. They make it sound like it's super easy to cancel the membership, however the language in the contract implies a firm term and there no cancelation rights in the contract.

Everything was amazing