Quintana Roo Kid friendly Vacations

Everything was great! Our room was clean and the entire staff was so nice and respectful. Our Family Concierge, Adrian was super helpful and knowledgeable from helping us plan the cenote excursion to making dinner reservations. Even without it, there were so many options and activities throughout the day. We would definitely go back!

Room were okay but view was great.

We had an incredible time at Live Aqua. Our room was spacious, and we appreciated the larger balcony area. The dining options were enjoyable, and the 24-hour room service was convenient. However, we were disappointed that we could not visit the specialty restaurant MB due to a special event taking place that evening, which prevented us from entering or being placed on the waiting list. It would be helpful for the front desk to inform guests of special events at restaurants ahead of time so you can plan accordingly. We ended up dinning at Carnivore, which was good but we were really looking forward to dining at mb. Our concierge, Viridiana, took care of us and got us a discount at Carnivore for the inconvenience which was greatly appreciated. She did an excellent job taking care of our requests and answering all our questions. We would like to express our gratitude to Marcelo at Varenna, Eduardo at Hidden Garden, and Viridiana for going above and beyond to make our stay relaxing and memorable. One negative aspect to mention is the vacation club presentation. If you are not interested, it is best to decline it upfront. We found it to be a waste of time. If you're interested in siging up, I suggest you read the contract throughly before you sign. They make it sound like it's super easy to cancel the membership, however the language in the contract implies a firm term and there no cancelation rights in the contract.

Good location, big pool, nice ambiance

Family friendly. Good environment, friendly staff

Everything was great! Our room was clean and the entire staff was so nice and respectful. Our Family Concierge, Adrian was super helpful and knowledgeable from helping us plan the cenote excursion to making dinner reservations. Even without it, there were so many options and activities throughout the day. We would definitely go back!

We had an incredible time at Live Aqua. Our room was spacious, and we appreciated the larger balcony area. The dining options were enjoyable, and the 24-hour room service was convenient. However, we were disappointed that we could not visit the specialty restaurant MB due to a special event taking place that evening, which prevented us from entering or being placed on the waiting list. It would be helpful for the front desk to inform guests of special events at restaurants ahead of time so you can plan accordingly. We ended up dinning at Carnivore, which was good but we were really looking forward to dining at mb. Our concierge, Viridiana, took care of us and got us a discount at Carnivore for the inconvenience which was greatly appreciated. She did an excellent job taking care of our requests and answering all our questions. We would like to express our gratitude to Marcelo at Varenna, Eduardo at Hidden Garden, and Viridiana for going above and beyond to make our stay relaxing and memorable. One negative aspect to mention is the vacation club presentation. If you are not interested, it is best to decline it upfront. We found it to be a waste of time. If you're interested in siging up, I suggest you read the contract throughly before you sign. They make it sound like it's super easy to cancel the membership, however the language in the contract implies a firm term and there no cancelation rights in the contract.

Good location, big pool, nice ambiance

Room were okay but view was great.

Good location, big pool, nice ambiance

We had an incredible time at Live Aqua. Our room was spacious, and we appreciated the larger balcony area. The dining options were enjoyable, and the 24-hour room service was convenient. However, we were disappointed that we could not visit the specialty restaurant MB due to a special event taking place that evening, which prevented us from entering or being placed on the waiting list. It would be helpful for the front desk to inform guests of special events at restaurants ahead of time so you can plan accordingly. We ended up dinning at Carnivore, which was good but we were really looking forward to dining at mb. Our concierge, Viridiana, took care of us and got us a discount at Carnivore for the inconvenience which was greatly appreciated. She did an excellent job taking care of our requests and answering all our questions. We would like to express our gratitude to Marcelo at Varenna, Eduardo at Hidden Garden, and Viridiana for going above and beyond to make our stay relaxing and memorable. One negative aspect to mention is the vacation club presentation. If you are not interested, it is best to decline it upfront. We found it to be a waste of time. If you're interested in siging up, I suggest you read the contract throughly before you sign. They make it sound like it's super easy to cancel the membership, however the language in the contract implies a firm term and there no cancelation rights in the contract.

Pool was fine but not heated.

We had an incredible time at Live Aqua. Our room was spacious, and we appreciated the larger balcony area. The dining options were enjoyable, and the 24-hour room service was convenient. However, we were disappointed that we could not visit the specialty restaurant MB due to a special event taking place that evening, which prevented us from entering or being placed on the waiting list. It would be helpful for the front desk to inform guests of special events at restaurants ahead of time so you can plan accordingly. We ended up dinning at Carnivore, which was good but we were really looking forward to dining at mb. Our concierge, Viridiana, took care of us and got us a discount at Carnivore for the inconvenience which was greatly appreciated. She did an excellent job taking care of our requests and answering all our questions. We would like to express our gratitude to Marcelo at Varenna, Eduardo at Hidden Garden, and Viridiana for going above and beyond to make our stay relaxing and memorable. One negative aspect to mention is the vacation club presentation. If you are not interested, it is best to decline it upfront. We found it to be a waste of time. If you're interested in siging up, I suggest you read the contract throughly before you sign. They make it sound like it's super easy to cancel the membership, however the language in the contract implies a firm term and there no cancelation rights in the contract.

The property was beautiful and the best view ever. When we first checked in they promised us “Welcome Gift “ and we never received anything. The grill bar at the pool was always busy and you had to wait to long for food. The other thing was that if you have a baby in a stroller or if you are in a wheelchair that had no elevator from lobby to the restaurant or the pool. You have to go all the way around to get the elevator . Also if you do not tip the servers they treat you like trash.