Victoria Kid friendly Vacations

A decent if not spectacular room. Ok value / definitely 4 star no more. Very clean with maid service every day over Xmas and helpful front desk staff. We had a fairly ok park view. Pool and gym were good as was laundry room but the bar was never open - a shame as we stayed in a hotel for some atmosphere and it was fairly busy.

I spent 15 nights, not one staff member attempted to even ask my name. Poor service, crowded and not helpful in general. Biggest issue was the AC, it’s temperamental and it varies up to 2 degrees so suddenly the room is super hot then super cold. It can sit either on 24 or 19 no other options and it’s terrible. You can’t control your room temperature. The lift stunk the entire time, and sometimes the lift just decided not to move. Room maintenance is basic on daily basis, even when you put the towel on the floor to get changed sometimes it doesn’t. Basic coffee station with extremely limited options. For the amount I paid and for 4.5 star level. I’m not impressed at all… would think twice about re-booking here

Rooms are tired and need updating no usb points

Staff friendly and helpful - I had no ice cube tray in the freezer!

Good location to sites, check in staff and concierge was ok, not great. Room would have been perfect, but couldn't get it to warm up

Housekeeping! Our regular housekeeper, a young Muslim woman, was a perfectionist day in and day out... This is an area of hotel operations that struggles to impress since staff turnovers are often high and there is a million details in each room, so very well done!! :)

Good location to sites, check in staff and concierge was ok, not great. Room would have been perfect, but couldn't get it to warm up

The staff were so friendly

A decent if not spectacular room. Ok value / definitely 4 star no more. Very clean with maid service every day over Xmas and helpful front desk staff. We had a fairly ok park view. Pool and gym were good as was laundry room but the bar was never open - a shame as we stayed in a hotel for some atmosphere and it was fairly busy.

I spent 15 nights, not one staff member attempted to even ask my name. Poor service, crowded and not helpful in general. Biggest issue was the AC, it’s temperamental and it varies up to 2 degrees so suddenly the room is super hot then super cold. It can sit either on 24 or 19 no other options and it’s terrible. You can’t control your room temperature. The lift stunk the entire time, and sometimes the lift just decided not to move. Room maintenance is basic on daily basis, even when you put the towel on the floor to get changed sometimes it doesn’t. Basic coffee station with extremely limited options. For the amount I paid and for 4.5 star level. I’m not impressed at all… would think twice about re-booking here

Clean room, great breakfast

A decent if not spectacular room. Ok value / definitely 4 star no more. Very clean with maid service every day over Xmas and helpful front desk staff. We had a fairly ok park view. Pool and gym were good as was laundry room but the bar was never open - a shame as we stayed in a hotel for some atmosphere and it was fairly busy.

The staff were so friendly

Clean spacious room with great view of the cathedral. Housekeeping were very efficient and friendly. Breakfast was very good quality with great coffee. Hotel was stunning in a beautiful quiet location, away from the city hustle and bustle. Overall we had an amazing stay.