Australia - New Zealand and the South Pacific Kid friendly Vacations

On this occasion food from a previous guest was left in the fridge and there were no bags in the bins in the room. This was mentioned at checkout in which the desk staff apologised. Cleaning staff did appear to be hanging out talking in corridors rather than working on more occasion. I've stayed here many times in the past however this time was a bit average especially considering how expensive room prices are now.

clean room and easy access to seaworld park, great for kids

Good service and parking facilities

Helpful and friendly staff. Great location.

The BEST hotel I have ever stayed at! The staff here are so accomodating and friendly, the rooms are pristine, and the restaurants are divine. The resort was so beautiful that I hardly wanted to leave. Cannot wait to rebook on my next trip to Fiji!!

The BEST hotel I have ever stayed at! The staff here are so accomodating and friendly, the rooms are pristine, and the restaurants are divine. The resort was so beautiful that I hardly wanted to leave. Cannot wait to rebook on my next trip to Fiji!!

Good service and parking facilities

There were so many attention to detail items missed from what you would expect from a five star resort. - specifically requested room with bath tub, when we arrived we were told we were upgraded free of charge - no bath tub - no wash cloths or hand towels, only bath sheets and bath mats provided. - only one bed side table when there clearly should have been two - cob webs with bugs in the corners of the ceiling - breakfast items were cold and old. Pastries were stale and defrosted. Only full cream dairy coffee included in buffet, or full charge for barista item if you needed non dairy milk - staff never returned to us after any order or seating after our meals or poolside ordering, leaving us with rubbish and dirty plates - staff never asked how our meal or stay was - house keeping never came to our room throughout the day, then at 4pm slipped a note into the room saying we could call the main desk and ask them to come between 9am-4pm. No privacy light was on, no knocking. We were in and out of the room through these hours. - parking was difficult - odd shape layout and odd shaped spots. - $50 per day inclusion was only able to be used on very specific menu items which isn't clear on the cards - unwelcome surprise during what is meant to be a relaxing stay. - ordered fish and chips from poolside bar and couldn't eat half of the fish due to amount of bones still in the fish - couldn't use QR code ordering due to app issues at the pool - pool menu items not available

Nice room and friendly staff

Helpful and friendly staff. Great location.

clean room and easy access to seaworld park, great for kids

Staff were so kind and allowed us to check in early before our event. Loved the pool and spa. Right in the middle of Broadbeach. Would definitely stay again.

Good service and parking facilities

clean room and easy access to seaworld park, great for kids