Masurian Lake District Cheap Vacations

This is a great location if you are looking to visit Old Town Warsaw. The rooms are fantastic with a nature style feel, up-to-date bathrooms and furniture, technologically advanced lighting/temperatuee, and great housekeeping service. I highly recommend this hotel to anyone looking to get away, traveling for business, or family trips. It really accommodates all reasons for travel.

Overall, the hotel itself is great - excellent location, rooms, and cleanliness 👌 I also really like the idea of having a coffee machine available downstairs. However… there is a big BUT when it comes to the spa - or rather, the saunas. We took the lift down to the “spa” area (we just guessed it's there) and were met by… no one. There was already another guest there, just as lost as we were, and a couple of hotel staff standing nearby, chatting and completely ignoring us while we were clearly trying to figure out where to go. The other guest asked for help and was met with an offended reaction and finger-pointing, being told to go “behind the door”. Behind that door was simply a corridor with more doors (!). When we finally asked ourselves if they could explain where the saunas were, the response was again finger-pointing and “it’s there, I told you”. Only after pushing did we get vague, pointed directions toward changing rooms and sauna areas - still with no real explanation. Just finger-pointing, short answers, and lots of confusing signs on walls and doors. Honestly, this is not acceptable at any level of hotel. When we raised the issue at reception, we were simply told that they “don’t have staff downstairs”. My point is: whoever we encountered there was staff, and they were dismissive, disrespectful, and completely unhelpful. I get that the spa is separate, but experiences like this reflect very poorly on the hotel itself and leave a bad impression.

Nice personnel, good breakfast and very beautifull rooms. But rhe pillows were hard as a stone. Please change the pillows to the soft ones.

高層階からの眺めは気持ちよく、部屋は静かで快適な滞在となりました。お部屋が若干古い感じはしましたが、清潔で、シャワーも使いやすかったです。 朝ごはんビュッフェは種類豊富で美味しく、食べすぎてしまいました。 深夜着でしたが、予めホテルを通して空港ピックアップサービスを頼めるのも楽で安心でした。 中央駅の真ん前にあり、ワルシャワから電車で他の都市に移動するのも簡単でした。

Property was lovely, staff friendly and helpful. The only thing we were surprised by room needed a deep clean. Stains on the carpet as well as comforter.

高層階からの眺めは気持ちよく、部屋は静かで快適な滞在となりました。お部屋が若干古い感じはしましたが、清潔で、シャワーも使いやすかったです。 朝ごはんビュッフェは種類豊富で美味しく、食べすぎてしまいました。 深夜着でしたが、予めホテルを通して空港ピックアップサービスを頼めるのも楽で安心でした。 中央駅の真ん前にあり、ワルシャワから電車で他の都市に移動するのも簡単でした。

Property was lovely, staff friendly and helpful. The only thing we were surprised by room needed a deep clean. Stains on the carpet as well as comforter.

The hotel was wonderful!! The staff amazing! My daughter got sick and they help us calling a doctor the service was really incredible and the place is beautiful. Will definitely come back!

Everything was great!

Overall, the hotel itself is great - excellent location, rooms, and cleanliness 👌 I also really like the idea of having a coffee machine available downstairs. However… there is a big BUT when it comes to the spa - or rather, the saunas. We took the lift down to the “spa” area (we just guessed it's there) and were met by… no one. There was already another guest there, just as lost as we were, and a couple of hotel staff standing nearby, chatting and completely ignoring us while we were clearly trying to figure out where to go. The other guest asked for help and was met with an offended reaction and finger-pointing, being told to go “behind the door”. Behind that door was simply a corridor with more doors (!). When we finally asked ourselves if they could explain where the saunas were, the response was again finger-pointing and “it’s there, I told you”. Only after pushing did we get vague, pointed directions toward changing rooms and sauna areas - still with no real explanation. Just finger-pointing, short answers, and lots of confusing signs on walls and doors. Honestly, this is not acceptable at any level of hotel. When we raised the issue at reception, we were simply told that they “don’t have staff downstairs”. My point is: whoever we encountered there was staff, and they were dismissive, disrespectful, and completely unhelpful. I get that the spa is separate, but experiences like this reflect very poorly on the hotel itself and leave a bad impression.