リビエラ マヤでのビーチ旅行

Los monos agarran la ropa

スタッフの対応もとても良く心地よい。敷地が広いので移動が大変だった

The hotel itself was nicely decorated and overall well maintained. However, the junior suite we booked was more suitable for a couple than a family with kids, especially teenagers. While the toilet was separate there was no separation or partition between the bathroom and bedroom which is not ideal for families traveling with older kids or teens, especially when they’re different genders. I would rate the customer service okay considering I am used to American customer service. The staff did their jobs but didn’t feel particularly warm and welcoming and didn’t smile or use some of the same courtesy that American customers may be accustomed to. However, European guests we met at the same resort seemed content with the level of service and mannerisms.

The breakfast, lunch and dinner staff were all very good. Very helpful, hard wokers, always pleasant attitude. Also, the same for the bartenders and the trolley drivers. The ice cream shop workers were not so friendly refused to give make a milkshake for my 9 year old and when I inquired as to why not, they gave no explanation. I filed a complaint but never heard back. Management seems to be lacking. Checkout was at 12:00, when to the desk to checkout at 11:30, had to wait in line for more than 30 minutes because they only had two clerks and they were busy with families that were checking in, although the sign clearly stated checkin wasn't until 3:00. This was totally wrong. Should have an a clerk for checkouts only.

スタッフが神対応だったのと、施設のイベントが沢山あって９泊しましたが全く飽きませんでした！！ 日本のインスタントやお菓子を渡したら、お返しに扇子とサングラスをいただきました！ありがとう！！ とにかく最高でした！また絶対戻ってきます！！☺

Los monos agarran la ropa

スタッフの対応もとても良く心地よい。敷地が広いので移動が大変だった

La atención en general e instalaciones excelentes