Centre Island Beach Vacations

H

Poor customer service, I received no friendly response from any staff. Really disappointed has nothing to do with the NY Palace I used to stay decades ago. Won’t stay again.

Traveled with a 5 years old, enjoyed the pool. Great service from staff.

Cool

Traveled with a 5 years old, enjoyed the pool. Great service from staff.

Where to begin... I knew when I booked that this was a budget-friendly hotel, so I wasn’t expecting luxury. However, my stay was still very underwhelming. The AC either did not work or was so ineffective that I could barely feel it. It was extremely hot and humid, and people on my floor were leaving their hotel doors open because of the heat. There is also no fridge, and you have to request a microwave. Budget-friendly also does not have to mean worn down. There was chipped and peeling paint, and the hotel generally felt poorly maintained. One night, there appeared to be only one employee working across multiple floors. Where was management? I genuinely felt bad for him. He was doing his best and did not deserve to be left handling that workload alone. Please treat your staff better. I also had a hospitality staff member speak to me in an incredibly condescending and unprofessional way, as though I were a child being scolded rather than a paying guest. The elevator is VERY small and does not seem particularly ADA-friendly (good luck if you come with a lot of bags), and deliveries must be picked up in the lobby. Overall, I would not recommend staying here, especially during the summer. I will not be returning. Everyone’s experience may differ, but I want others to know what they may encounter before booking.

Great experience staying with family