Tulum Beach Vacations

The staff, location, and the view from our room were top notch. We had some issues with the private pool, the lock, and our hot water heater. All were taken care of in a timely manner.

Pros - Beautiful property with rooms that look like treehouses, right on beautiful sandy beach with private area with sun loungers. Rooms were clean and spacious, good WiFi and free offsite parking. Execellent property in terms of looks. Cons - While the looks were great, we were not satisfied with the stay. Although the staff was lovely, there was a severe shortage of them, all around the property. Not sure if it was because staff was on Christmas holidays or it is usually like that. Reception - There was only 1 person at a time, to do check-ins, property tours, resolve existing guest problems, etc. which means there was always a long wait. Also, they were only available from 8am to 6pm (or 8pm). Cleaning - Somedays cleaning didn't happen until 5pm despite asking for it at 11am and multiple reminders. Reason given - shortage of staff and priority given to checked out rooms. Rooftop - The property has a beautiful rooftop with a hot tub and swimming pool. But again, UNSTAFFED at all times! We didn't know how to switch on the hot tub until another tourist helped us. They could easily put a staff there to sell drinks and food there and to help people but no! Restaurants - There are two restaurants on site. While we liked the drinks and food at Olivia (reception area), most days it opened later than the advertised 8am. Tea/Coffee - No tea/coffee making facilites either in the room or any common area! NO STAFF OR EVEN SECURITY after 10 pm. You are on your own

Attentive staff, beautiful beach, comfy rooms

Our experience at Casa Malca was great. We checked out from another

Beautiful resort and the staff was amazing! Ivan, Bill, Ramon and the rest of the staff made our stay so relaxing. Gracias por todo!

Pros - Beautiful property with rooms that look like treehouses, right on beautiful sandy beach with private area with sun loungers. Rooms were clean and spacious, good WiFi and free offsite parking. Execellent property in terms of looks. Cons - While the looks were great, we were not satisfied with the stay. Although the staff was lovely, there was a severe shortage of them, all around the property. Not sure if it was because staff was on Christmas holidays or it is usually like that. Reception - There was only 1 person at a time, to do check-ins, property tours, resolve existing guest problems, etc. which means there was always a long wait. Also, they were only available from 8am to 6pm (or 8pm). Cleaning - Somedays cleaning didn't happen until 5pm despite asking for it at 11am and multiple reminders. Reason given - shortage of staff and priority given to checked out rooms. Rooftop - The property has a beautiful rooftop with a hot tub and swimming pool. But again, UNSTAFFED at all times! We didn't know how to switch on the hot tub until another tourist helped us. They could easily put a staff there to sell drinks and food there and to help people but no! Restaurants - There are two restaurants on site. While we liked the drinks and food at Olivia (reception area), most days it opened later than the advertised 8am. Tea/Coffee - No tea/coffee making facilites either in the room or any common area! NO STAFF OR EVEN SECURITY after 10 pm. You are on your own

Our experience at Casa Malca was great. We checked out from another

Beautiful resort and the staff was amazing! Ivan, Bill, Ramon and the rest of the staff made our stay so relaxing. Gracias por todo!