Isla Contoy All inclusive Vacations

We loved the customer service, the cleanliness of the rooms, and the breakfast. However, there are several issues that the hotel needs to address. The food at the buffet was not the best. I understand that we probably visited during the beginning of the slow season, and the kitchen staff was new. I believe they should receive proper training before handling guest orders. Another issue was with the front desk; they never had change available to give back, either in dollars or Mexican pesos, which was inconvenient. We have stayed at Solaris two times now, and honestly, this time was not the best. I would like to give five stars to the housekeeping team members and the servers in the restaurants for their excellent service.also 5 stars to Hermelina the lady that works by the pool making pizzas.. they were amazing.

The 4-star rating for staff and service (instead of 5) is due only to the poor check-in experience. We had booked two king-bed rooms, but were given one king and one double-bed room on different floors. The staff suggested we could have two nearby ocean-view rooms if we paid an additional $600 USD, which was disappointing—especially since it was the off-season and there were plenty of empty rooms on each floor. It felt like they were trying to push an unnecessary upgrade. Aside from the check-in issue, the service overall was excellent, and I would still recommend this hotel.

Clean rooms and very friendly staff. Very fun party atmosphere

Adults only, nice and quiet. Staff were all very friendly and accommodating. Food options very good.

Unforgettable Experience at Temptation Resort! From the moment I arrived, I was blown away by the energy, the vibe, and the amazing staff! Everyone was so friendly and welcoming, always going out of their way to make sure we were comfortable and having fun. The atmosphere is electric — full of laughter, great music, and good people. The entertainment team deserves a shoutout for keeping the party alive day and night! The food was delicious, and the drinks were top-notch. I loved how every night had its own unique theme — it made every evening feel like a new adventure. The rooms were spotless, modern, and beautifully designed. Whether you’re relaxing by the pool, dancing at Bash, or enjoying dinner by the beach, there’s never a dull moment. This was truly a one-of-a-kind experience — fun, classy, and unforgettable. I can’t wait to come back!

Property is beautiful. And staff is friendly. Dinning is very good

Adults only, nice and quiet. Staff were all very friendly and accommodating. Food options very good.

Favorite property in Cancun!

The 4-star rating for staff and service (instead of 5) is due only to the poor check-in experience. We had booked two king-bed rooms, but were given one king and one double-bed room on different floors. The staff suggested we could have two nearby ocean-view rooms if we paid an additional $600 USD, which was disappointing—especially since it was the off-season and there were plenty of empty rooms on each floor. It felt like they were trying to push an unnecessary upgrade. Aside from the check-in issue, the service overall was excellent, and I would still recommend this hotel.

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

Favorite property in Cancun!

Clean rooms and very friendly staff. Very fun party atmosphere

Adults only, nice and quiet. Staff were all very friendly and accommodating. Food options very good.

The Balcony view was perfect!!