Mexico and Central America All inclusive Vacations

Clean rooms

Staff was great .. especially Estefany Expedia specialist and Brion the customer service rep Our housekeeper Veronica was also great.. my friend redefined a doctor and Victor was fantastic.. the plugs by tv did not work so we made coffee in the bathroom. The coffee pot was 2 to 4 cups land the amount of coffee in the packs were for about a gallon! Not good! Need more restaurants!

Sales desks were set up right at each elevator access point to enter the lobby/food area. You were constantly pestered to "upgrade" your trip, do excursions, get massages, etc. Even after saying no and staying firm, they called your hotel room, left things under your door, and constantly asked when you got there and when you were leaving. Some sales pitch always happened. It was awful. The pool area isn't much and most of the entertainment was either water aerobics or karaoke. Food was mediocre. The app to reserve dinner never worked and the restaurants were closed almost everyday. I definitely wouldn't stay here again.

We returned to the Grand Riviera Princess after 10 years and we were very impressed with the recent renovations to the hotel rooms, main buffet and restaurants. All of the upgrades are beautiful and sophisticated. Excellent job! More importantly, we were very happy with the consistent friendly and professional service from the Princess team during our stay. Shout out to Carmen at the beach bar for making every interaction with our large family group, warm and personal. Shout out to Manuel who assisted with coordinating a lovely and emotional symbolic 50th Wedding Anniversary vow renewal ceremony on the beach.

Muy mala experiencia para el precio que pagamos Nuestra experiencia en el hotel fue muy decepcionante, especialmente considerando el precio que pagamos. Lo más grave ocurrió cuando mi abuelita sufrió una caída dentro del hotel. Lo que más nos molestó fue la falta de atención y empatía por parte del personal: prácticamente nadie acudió a auxiliarla ni se preocuparon realmente por su estado. Ni siquiera tuvieron la consideración de ofrecerle algún medicamento básico para el dolor o ayudarla de alguna manera. Posteriormente, mi abuelita tuvo que firmar un documento en el que el hotel deslindaba su responsabilidad, pero eso no cambia el hecho de que, en ese momento, no recibió la atención y asistencia que esperábamos de un hotel de este nivel. Además, encontramos las instalaciones y las áreas comunes bastante sucias. Era frecuente ver comida y platos dejados durante mucho tiempo afuera de las habitaciones sin ser recogidos, lo que daba una sensación de falta de limpieza y mantenimiento. Por otro lado, el estado del mar durante nuestra estancia fue muy malo, aunque esto evidentemente no depende directamente del hotel. Por el precio que se paga por hospedarse aquí, esperábamos mucho más, especialmente en cuanto a limpieza, atención al huésped y, sobre todo, empatía ante una situación en la que una persona mayor necesitaba ayuda. Definitivamente fue una experiencia que nos dejó muy decepcionados y que no considero acorde con el costo del hotel.

Staff was great .. especially Estefany Expedia specialist and Brion the customer service rep Our housekeeper Veronica was also great.. my friend redefined a doctor and Victor was fantastic.. the plugs by tv did not work so we made coffee in the bathroom. The coffee pot was 2 to 4 cups land the amount of coffee in the packs were for about a gallon! Not good! Need more restaurants!

Clean rooms

Sales desks were set up right at each elevator access point to enter the lobby/food area. You were constantly pestered to "upgrade" your trip, do excursions, get massages, etc. Even after saying no and staying firm, they called your hotel room, left things under your door, and constantly asked when you got there and when you were leaving. Some sales pitch always happened. It was awful. The pool area isn't much and most of the entertainment was either water aerobics or karaoke. Food was mediocre. The app to reserve dinner never worked and the restaurants were closed almost everyday. I definitely wouldn't stay here again.