Singapore Adventure Vacations

Clean rooms and excellent location

Great facilities. Transfer bus can be a lottery at certain times of the day due to numbers using it. Sunday night at 12am on the ground floor staff from restaurant / hotel making excessive noisy, pushing trolleys over rutted tiled floor, this then started at 4am with what I assume was laundry / food trolleys.

I'll try to be as fair as possible, my pet staycation experience was a mixed bag. Booking staff was responsive and highly helpful, but arrival was quite a poor experience. Came at 3pm and room was not ready. No offer of dining vouchers or other service recovery given, simply had to wait. Had to wait an hour more, and room wasn't even clean then (saw leftover items from previous guest). Pet bed provisioned as part of add-on was old and ragged-looking, not even of a suitable size for my dog. Pet food and accessories box was good though, had a small bowl, lots of food and treats. Room was extremely cold at night, even after setting the air-conditioning to the warmest setting. Noise isolation was also a mixed bag - the glass doors were well-insulated because all the frog and insect noises disappeared once you went into the room. However, room-to-room noise can be clearly heard, with a sudden flush from presumably upstairs jolting us awake. Lift tiles were popping, property was otherwise decently-maintained but not extremely well. No safe paths to pet elimination areas except a narrow strip with zero handrails. The path to Tanjong beach had many faulty lights. Breakfast was quite pricey with pretty standard items. Laksa was good (no prawns), but otherwise all the food options were quite low value for money as compared to other Accor hotels. Shuttle bus was punctual, clean, and ran very frequently.

The infinity pool is great for families. The shuttle for visits is resourceful and pass every 15 minutes. The walk along the marina is peaceful and the rooms are spacious. The attendants are very friendly.

Clean rooms and excellent location

I'll try to be as fair as possible, my pet staycation experience was a mixed bag. Booking staff was responsive and highly helpful, but arrival was quite a poor experience. Came at 3pm and room was not ready. No offer of dining vouchers or other service recovery given, simply had to wait. Had to wait an hour more, and room wasn't even clean then (saw leftover items from previous guest). Pet bed provisioned as part of add-on was old and ragged-looking, not even of a suitable size for my dog. Pet food and accessories box was good though, had a small bowl, lots of food and treats. Room was extremely cold at night, even after setting the air-conditioning to the warmest setting. Noise isolation was also a mixed bag - the glass doors were well-insulated because all the frog and insect noises disappeared once you went into the room. However, room-to-room noise can be clearly heard, with a sudden flush from presumably upstairs jolting us awake. Lift tiles were popping, property was otherwise decently-maintained but not extremely well. No safe paths to pet elimination areas except a narrow strip with zero handrails. The path to Tanjong beach had many faulty lights. Breakfast was quite pricey with pretty standard items. Laksa was good (no prawns), but otherwise all the food options were quite low value for money as compared to other Accor hotels. Shuttle bus was punctual, clean, and ran very frequently.