The Tweed Waterpark Vacations

Hi , cleaning was really require attention

The staff were great the room was awesome

Perfection in every way we will definitely be back…we have already stayed here teice

Property seems quite new and is very clean. Still building work going on so not all amenities available. Booking/checkin seems to be via 3rd party and was a little confusing and required a number of calls and call backs to organise as we were going to be late arriving.

The room was fantastic but desperately needed a paint. Other than that everything was great

Staff gave the best service and kind always super helpful and willingness to go above and beyond to make my stay a great one

The staff were great the room was awesome

Terribly run down. Attention to detail throughout the property, especially maintenance very poor.

Very hard to book into. Thought it was apartments with a lobby, but turns out you are meant to book in online 48 hours before you arrive so they can give you a PIN number and instructions for key and where to go to collect it and then where to go to to park and where to go to to your actual building and room. It was pouring down and we were driving around in circles called them and finally ran upstairs in some ally and they were closed. It then took another hour of me standing outside on the phone to the ‘holiday paradise’ people to be able to give me the pin for the key that was outside their quarters. Soaked and cold into car payed for an hour in some random parking as nothing around we finally found the north tower and our parking space. There were no luggage trolleys at all so a few trips up and down from our floor had to be done. Amazing views in the apartment, the beds were comfy, lounge dining and kitchen were great. The wifi didn’t go, I phoned the holiday paradise they said leave off for a few minutes and it will reboot. I tried that and nothing a couple of times nothing. Tried it again day or 3 and finally it worked, that was quite disappointing. The bathroom is a health and safety risk, very unsafe, they need non stick mat and also the water goes beyond the drain and you end up mopping up with towels that you don’t get replaced and need to use the washing machine and dryer. The spa bath was good. The bathroom door didn’t shut properly at all-not good.