Bonaventure Island Waterpark Vacations

Disappointing Stay and Very Poor Customer Service I was very disappointed with my stay at this hotel. The customer service was poor from the moment we arrived. Upon arrival, I mentioned that I had requested a room with a nice view. The staff told me I would have to pay an additional $240 because I booked through Hotels.com. They said that if I had booked directly through their website, they would have provided the room. What made this even more frustrating was that the room was available, but they refused to provide it without the additional charge. We were also not informed that parking would cost extra. The staff simply gave us a barcode for parking without mentioning any additional charges. When I asked about it, they told me to check my booking confirmation, but there was no information about parking charges in the confirmation. There was no shampoo in the room, and the room telephone was not working. I had to call the front desk using my personal phone, but no one answered. When I called again, they promised to bring shampoo, but nobody showed up. The next morning, I had to go to the front desk myself to ask for it. Even then, the staff seemed reluctant to give it to me and insisted they would deliver it to my room. I explained that I could not wait any longer. On the morning of checkout, someone kept knocking on our door approximately every 10 minutes, asking when we were leaving. This was extremely frustrating and made us feel rushed and unwelcome.

Everything was as listed but that doesn't really capture the experience. The apartment was soulless. Very bare. There were kitchen utensils, but limited glassware and there was literally nothing there to ease the way for travellers first arriving and tired. This is a bigger problem in that there is literally just a gas station nearby where one can buy snacks and coffee but nothing else unless you're renting a car. The only convenience store is about a 15 mn walk away and very small with limited selections. The other thing that irked was that they nickel and dime you. If you arrive early and need a place to store your luggage, they charge you about $6 an hour for the privilege. That struck me as low class. I wouldn't stay there again, it's just not welcoming.

the location is good and the place is spacious but the problem is, there is absolutely no place to put your clothes. the 2 bedrooms are seperated by curtains, kind of like a hospital room and there are no dressers, or any places what so over to put clothes in/on, not in even a hook on the wall. So if your OK with living out of your suit case, which will be on the floor in the living area, because there is no other place to put it, and there is no closet space, you'll be fine.

Odd layout and a few niggling details. One bedroom upstairs with the kitchen, dining and living rooms. One bedroom downstairs with the entrance, laundry and bathroom. A nighttime trip to the bathroom from upstairs rattled the spiral staircase and woke everyone. A full kitchen with zero cutting board to use. The heat pump ran so loudly it could not be left on overnight. The laundry smelled vaguely of stagnant water. Great location though and easy in / out access.

Gorgeous lofted suite in the most perfect part of town. Soaker tub was fantastic. Small downside was having to walk down the 21 steps narrow spiral staircase in the middle of the night to use the washroom. Other than that, it was beautiful. It is a little difficult to find with all the construction going on - so we had to do a little recon mission first to find the location before hauling bags as you cannot drive right to the door with the current construction. It’s also on a street that no cars are allowed on. Can’t beat the view and location though. My husband is a history buff and loved it!

Disappointing Stay and Very Poor Customer Service I was very disappointed with my stay at this hotel. The customer service was poor from the moment we arrived. Upon arrival, I mentioned that I had requested a room with a nice view. The staff told me I would have to pay an additional $240 because I booked through Hotels.com. They said that if I had booked directly through their website, they would have provided the room. What made this even more frustrating was that the room was available, but they refused to provide it without the additional charge. We were also not informed that parking would cost extra. The staff simply gave us a barcode for parking without mentioning any additional charges. When I asked about it, they told me to check my booking confirmation, but there was no information about parking charges in the confirmation. There was no shampoo in the room, and the room telephone was not working. I had to call the front desk using my personal phone, but no one answered. When I called again, they promised to bring shampoo, but nobody showed up. The next morning, I had to go to the front desk myself to ask for it. Even then, the staff seemed reluctant to give it to me and insisted they would deliver it to my room. I explained that I could not wait any longer. On the morning of checkout, someone kept knocking on our door approximately every 10 minutes, asking when we were leaving. This was extremely frustrating and made us feel rushed and unwelcome.

the location is good and the place is spacious but the problem is, there is absolutely no place to put your clothes. the 2 bedrooms are seperated by curtains, kind of like a hospital room and there are no dressers, or any places what so over to put clothes in/on, not in even a hook on the wall. So if your OK with living out of your suit case, which will be on the floor in the living area, because there is no other place to put it, and there is no closet space, you'll be fine.

the location is good and the place is spacious but the problem is, there is absolutely no place to put your clothes. the 2 bedrooms are seperated by curtains, kind of like a hospital room and there are no dressers, or any places what so over to put clothes in/on, not in even a hook on the wall. So if your OK with living out of your suit case, which will be on the floor in the living area, because there is no other place to put it, and there is no closet space, you'll be fine.

Everything was as listed but that doesn't really capture the experience. The apartment was soulless. Very bare. There were kitchen utensils, but limited glassware and there was literally nothing there to ease the way for travellers first arriving and tired. This is a bigger problem in that there is literally just a gas station nearby where one can buy snacks and coffee but nothing else unless you're renting a car. The only convenience store is about a 15 mn walk away and very small with limited selections. The other thing that irked was that they nickel and dime you. If you arrive early and need a place to store your luggage, they charge you about $6 an hour for the privilege. That struck me as low class. I wouldn't stay there again, it's just not welcoming.

Odd layout and a few niggling details. One bedroom upstairs with the kitchen, dining and living rooms. One bedroom downstairs with the entrance, laundry and bathroom. A nighttime trip to the bathroom from upstairs rattled the spiral staircase and woke everyone. A full kitchen with zero cutting board to use. The heat pump ran so loudly it could not be left on overnight. The laundry smelled vaguely of stagnant water. Great location though and easy in / out access.