Gudauri Waterpark Vacations

Charming hotel. Rooms were clean, terrace was lovely with gorgeous views over the city. Staff was friendly and helpful. We would stay there again.

Great location, spectacular views, good breakfast and lovely people

Hotel location is great, walkable to Rustaveli Avenue. Staff were very helpful and friendly. The hotel room could be improved: The bathroom had a damp smell, the curtains have come off on a few hooks so the curtains don’t block out the daylight/sunlight. Rooms look a bit dated and could do with an update.

comfortable bed and quiet, reasonable price

Friendly and helpful staff. Excellent restaurant and bar. Good breakfasts. Clean rooms, well maintained.

Location is very good, the bar is excellent, room upgrade was very thoughtful and a couple of people on the reception desk were notably helpful (especially Mikheil who went above and beyond for us arranging restaurant bookings and resolving a double payment issue which no one else had been able to sort / understand). There were a few issues which, given the price and that it’s a 5 star hotel, were disappointing: - I was initially charged twice for the hotel room as when we checked in the staff member at the desk couldn’t find any record of my payment (because they were meant to check 2 different systems) and therefore I had to give my card details again. This took over 2 days to sort out, including various trips to the reception desk and emails to the booking company, and was very stressful and a waste of holiday time. In the end, Mikheil was about to investigate and fix this within 30 minutes! - dirty sponge left in bathroom sink one day. One day no toilet rolls were given and I had to call down about this twice. No shower hat or beauty kit provided in bathroom. - we were not informed that filming was taking place on the hotel steps for several hours, we were then shouted at by the film crew when we tried to enter the hotel. As a minimum we should have been informed and an alternative entrance provided for guests. - rude staff member at the breakfast omelette stand who put ham in our omelette instead of herbs and then didn’t apologise for the mistake

I stayed at the Biltmore Hotel with my family for three days, and it exceeded our expectations. The hotel is impeccably clean and features a beautiful pool, dining area ,a and gym. The delicious breakfast was included in our stay, which was a great perk. The views of Tbilisi from the hotel are stunning, both during the day and at night. Additionally, the location is ideal for shopping and sightseeing, as it sits right in the heart of the city.

We had a truly wonderful stay – everything was comfortable, clean, and exactly what we needed for a relaxing time away. A heartfelt thank you to Elana for her incredible support and responsiveness throughout our stay. Your warm hospitality made all the difference, and we’re so grateful!

Beautiful and unique, with amazing grounds and a lovely place to relax by the pool