West Harvey Waterpark Vacations

Clean rooms, great amenities and amazing location

Rooms were great and breakfast was delicious

Room was very cold and drafty. On arrival the reception tried to charge us more for the room, for a “city view” which was what we had selected on Expedia when booking. The rooftop bar, in the winter is not open and the indoor bar has no view. The cocktail bar in the lobby is lovely and the service was excellent. Breakfast is available in Land&Lake on the ground floor. And is good. You can also get a To-Go coffee from them.

Clean room, great location, friendly staff

The staff! Each staff were helpful, present and with great service. Kudos to Shea at the front desk as she was warm in her greetings, answered all my questions, and most of all a kind, helpful person. Great staff! Rooms always clean, always well prepared. They are transitioning from Virgin so updating g cafes etc. Didn’t notice.

Hot tub was closed - notified of it 1 day before arrival. The hotel restaurant The Lobby serves frozen food for kids - they used to make the chicken nuggets. Now they just heat up the frozen dino nuggets for the kids. They figure kids won't know the difference between real food and frozen food. A departure from what is supposed to be 5 star hotel standards.

Lovely room. Excellent staff.

Completely loved our stay. Probably the best hotel in all Chicago. Amenities are great and the staff are even better.

Rooms were great and breakfast was delicious

Clean room, great location, friendly staff

The staff is incredible. We always enjoy staying here!

Clean room, great location, friendly staff

Rooms were great and breakfast was delicious

Room was very cold and drafty. On arrival the reception tried to charge us more for the room, for a “city view” which was what we had selected on Expedia when booking. The rooftop bar, in the winter is not open and the indoor bar has no view. The cocktail bar in the lobby is lovely and the service was excellent. Breakfast is available in Land&Lake on the ground floor. And is good. You can also get a To-Go coffee from them.