Cat Ba Island Waterpark Vacations

Great support and room were clean breakfast was really good with a lot of selection. Choose inside rooms as the outside were smoking from shrine burning next store almost daily

Great location and price!

Feels and looks clean, nice fluffy pillows, everyday our room gets tidied, very nice aesthetics inside the room and despite not having windows it did not feel cramped, it was spacious for 2 adults and 1 child wirh 2 bug luggages. Gym was small but has adequate equipment to do a decent workout. All staff were attentive. Breakfast has small but great selection. Location is excellent for looking around old quarter.

Very nice & friendly staff. Hotel was good for the price, and location.

Feels and looks clean, nice fluffy pillows, everyday our room gets tidied, very nice aesthetics inside the room and despite not having windows it did not feel cramped, it was spacious for 2 adults and 1 child wirh 2 bug luggages. Gym was small but has adequate equipment to do a decent workout. All staff were attentive. Breakfast has small but great selection. Location is excellent for looking around old quarter.

A great location. The rooms were tidy and comfortable for the value. Staff were very nice and helpful

Very nice & friendly staff. Hotel was good for the price, and location.

The staff was extremely lovely so I hate to give a poor review but I can’t figure out how this hotel has 5 stars. We paid a premium for a “family suite” that I assumed would be two rooms with a shared seating area. We got two small rooms connected by a dark hallway. Not a single window anywhere. Not a shared seating space. Nothing. Plus there was a security camera in the “private” connecting hall that seemed to be on more often than not. The bathroom showers leaked terribly. Hanoi was amazing and the location was excellent but if you’re looking for true 5 stars this is not it. Not even sure this would be 4 star. No perks included - not chocolates with turn down service or afternoon tea in the lobby. It was disappointing. We moved on to 4 star in both Hue and Danang that were easily more upscale than this hotel. I got an email after our stay apologizing for the rooms (I did not complain at check out so they obviously knew they were sticking us in a substandard area) with an offer for 30% off my next stay. I would have rather had a 30% refund because sadly I would not stay here again.

The staff at the Shining Central Hotel & Spa are all extremely kind. They are very helpful and attentive. The hotel itself was extremely clean and well looked after. We used the spa service as well which was great. They make it feel like a home away from home!

We thoroughly enjoyed our stay. Great location. Quiet room. Staff were very attentive and super accommodating. Breakfast was delicious. Massage at the O’Spa was the best I’d had in Vietnam. Jolene at the booking counter was so amazing. She lined up a tour that was great and helped us find a private car to our next destination. Highly recommend this hotel.