Riviera Maya Waterpark Vacations

The room and amenities were ok, the staff was excellent. I would stay again

We loved our stay at the Royal Haciendas! Having the all inclusive was definitely worth it, the food was great and drinks were delicious. We were so impressed with how clean everything was, not just our room but the property. Staff were continuously cleaning and doing projects to keep the resort lovely. The staff for the kids club were amazing, we participated in the face painting, pinata making, and pinata party- our daughters had a blast! I can't give enough praise to how nice the staff were, so many people were amazing. Oscar really stood out to us as we left our toddlers spoon at breakfast, he washed it and when he saw us later on the resort brought it to us. Oscar engaged with our kids and made them laugh, he was a delight to talk with. Hector, Josefina, and many others were also wonderful! I think the only thing I would say would be that the hot tub could be warmer and it would be nice if you could make reservations for Los Morales and Kinoko a few days in advance instead of the day of but other than that everything was amazing!

The food was not the best. The meats were dried out. The restaurants had a very small menu and a sad salad bar. The cove was great, but not enough chairs (and we went at the slowest time of the year).

This hotel is one of the better ones I have stayed in, in Mexico. I booked with Expedia, which I have done many times before, I was warmly welcomed into this large hotel complex although there was a bit of a wait to check in. Once checked in the concierge team whisked me off to my room which was very clean and tidy robes and slippers ready to wear. The hotel has an app which is simple to use an d book reservations in one of the 5 restaurants or there is the main buffet restaurant all open till 9/10 at night and then a taco bar which serves food and drink all the way through the night as well. If you are considering this complex as a family resort you should it has a main pool area, water park and 2 quiet pool areas for adults only. All the team were lovely and would do anything for you, this is a little gem in the jungle well worth a visit

Yhe staffs, the room was create

So much under renovation during the stay and we werent informed until after booking. A lot of amenities not available during the stay including the beach front restaurant and pool side snack bar

Yhe staffs, the room was create

They clean our room everyday but this morning at the buffet area we ask for decaf and one of the server been ignorant to us she dump the sachet of coffee in front of us...lunch in seafood restaurant pizza ,ceviche, and nachos are great but the fried fish fries and fish n chips are double fry, too oily This is only constructive review but theirs always room for improvement

The room and amenities were ok, the staff was excellent. I would stay again

We loved our stay at the Royal Haciendas! Having the all inclusive was definitely worth it, the food was great and drinks were delicious. We were so impressed with how clean everything was, not just our room but the property. Staff were continuously cleaning and doing projects to keep the resort lovely. The staff for the kids club were amazing, we participated in the face painting, pinata making, and pinata party- our daughters had a blast! I can't give enough praise to how nice the staff were, so many people were amazing. Oscar really stood out to us as we left our toddlers spoon at breakfast, he washed it and when he saw us later on the resort brought it to us. Oscar engaged with our kids and made them laugh, he was a delight to talk with. Hector, Josefina, and many others were also wonderful! I think the only thing I would say would be that the hot tub could be warmer and it would be nice if you could make reservations for Los Morales and Kinoko a few days in advance instead of the day of but other than that everything was amazing!

The food was not the best. The meats were dried out. The restaurants had a very small menu and a sad salad bar. The cove was great, but not enough chairs (and we went at the slowest time of the year).

The room and amenities were ok, the staff was excellent. I would stay again

The food was not the best. The meats were dried out. The restaurants had a very small menu and a sad salad bar. The cove was great, but not enough chairs (and we went at the slowest time of the year).

Everything was spectacular except the hotel arranged transportation to the airport.