Balboa Peninsula Point Waterpark Vacations

Just the whole staff Very helpful and made everything just easier

Nicole was fabulous, felt like a 5 star experience

The check-in process ruined my impression of the hotel. I had booked a room for four people, but I was given a room with only a single bed. It was Thanksgiving, and they informed me that there were no other rooms available. When I asked how four people could sleep in one bed, they replied that the room could accommodate four people, but it wasn’t guaranteed that four people could sleep in it. I was extremely frustrated. They tried to convince me to pay for a suite upgrade that included an extra bed. When I asked why I can't get a room for four people, they answered that it was a mistake in the booking system. The situation was only resolved when I escalated it to a manager. The manager provided me with the room I had booked, which had a king bed and a sofa bed. This hotel is positioned as luxury, so I didn’t expect to encounter such problems during my stay. I was also surprised that I was pressured to purchase an upgrade instead of being given the room I had booked.

Awesome time. Clay at the front desk was great! Our room had the best view!

great stay, efficient staff, nice breakfast. boutique hotel experience on a rainy weekend

A very happy surprise. I've lived in Southern California since 2003 and wasn't aware of the property. My mistake, don't make it. Check it out. It was wonderful

Nicole was fabulous, felt like a 5 star experience

I had the most wonderful stay! I can’t wait to go back!

It was peaceful and great

Awesome time. Clay at the front desk was great! Our room had the best view!

Almost 5 stars, except for the spider we found on the bed and the musty smell when walking into the room.