Reichenau Island Waterpark Vacations

The staff was very helpful when my husband was sick and we needed to go to the emergency room. They helped me find the best one open at that time. The breakfast was excellent and the price was inclusive of custom omelettes, lattes, etc. and had very nice features such as a juicer. We stayed on the same floor as the gym/sauna, which was basic for gym equipment but has a nice roof deck with tea, fruit, and train station views. The trains are constant if you open the window. The only thing is I wish the bed was softer and that the room had a regular chair.

Excellent location, most of the major attractions are in walking distance. The whole area is very nice, you can safely walk on the street at night. Staffs were very kind. Our room was comfortable and spacious. My only complaint is the portable air conditioner, it was quite noisy.

Beautiful hotel with a great garden area to hang out in, fantastic breakfast included, and close to everything you need in Zurich!

Bad experience. The small safe to keep our passport, extra money never worked. Light/Power went off twice in our room. Only 2 sachet of white sugar & tea bags provided for 3 adults, no fridge on such hot days. Staff would not make an effort to resolve these small demands which can make a difference. There are no facilities like a gym, etc. You just get an average size room with bath/toilet and a small kettle, some coffee sachet but no milk and a wardrobe. Apparently you can buy milk at the reception but no-one told us. I would like some refund/compensation for the inconvenience caused.

everything was good, the room had a strange smell of a cleaning product or something but everything else was great

Being a member does come with its perks. We were welcomed with open arms, our check in host was accommodating and helpful. The 2nd time we checked in was ok but I wouldn’t let one person ruin the mood as this hotel does give you the welcoming vibe that other hotels lack.

Pros: 5 star amenity rooms, incredibly friendly, multilingual staff, always smiling and accommodating. Cons: Despite how tall the building is, it's very tucked away, misleadingly far from the city centre and difficult to find - even for a couple of taxi drivers I was with.

Closeness to airport

Hotel close to airport but far from city center. The breakfast was overpriced for what was in the buffet table