Italian Alps Waterpark Vacations

Clean room - staff - breakfast

Wonderful place. Easy access to all the beautiful places

Beautiful room off the canal.

Absolutely beautiful place to stay. So convient and great location right in the Grand Canal. Highly recommend it to anyone

The Hotel enjoys a prime location in a charming neighborhood with a beautiful view of the Grand Canal. It's conveniently situated near several vaporetti stops, making it easy to explore Venice. The rooms are spacious. However, the age of the building does show in some areas. The bathroom sink was clogged during our stay, and the shower doors were unstable, occasionally coming off their tracks. The fridge in the room was completely empty, and there were no water bottles or a coffee machine provided, which felt like a missed opportunity for guest comfort. The hotel features a rooftop that offers an incredible view but was abandoned and poorly maintained. In reality, it had a few scattered tables and was clearly not set up for guest use. Service was inconsistent. Some staff members were courteous, others at the reception were noticeably hostile and unwelcoming. The hotel is also understaffed, which may explain the lack of attentiveness. Breakfast was limited and repetitive. On top of that, we were mistakenly charged an extra €20 for having breakfast on the terrace despite never having eaten outside. At checkout, we were given someone else’s bill, and they also added a city tax for our 4-year-old child, which should not have been applied according to local regulations. Given the high room rates, management is relying solely on guest turnover without making any efforts to enhance the guest experience or create a welcoming atmosphere that could enhance the experience.

This is a very nice hotel with a super friendly staff but we had difficulty getting our room cleaned each day and the mini bar was never restocked. It is a bit of a tourist trap in the sense that you have to take their free water shuttle into town to find affordable dining. $50 cheeseburgers are somewhat absurd in my opinion. Their restaurant menus are definitely overpriced.

Great location. Wonderful staff!

Careful with the slippers if you stay in a suite with stairs (very slippery)

Love the location and the staff was very attentive

Nice place highly recommend.

We had the most amazing stay. The hotel is perfect

I thought the location of the property was absolutely great. The hotel itself was fine - small shower and overall not the nicest looking bathroom, but the AC worked great and the bed was comfy. If I had been better about booking out earlier I think I would have been thrilled by it overall, but as it was I paid a bit too much for just a fine hotel in a great area.

Love the location and the staff was very attentive

Everything, including the breakfast, was wonderful. My only suggestion is to amend the hotel name listing. We walked in circles looking for “San Marco Palace” but the sign outside says “Hotel Royal San Marco”