Sovereign Island Ski Vacations

This was a standard mid range apartment. Dated, but clean. Good things were the undercover parking, spacious apartment, nice balcony, laundry with clothes airer and drier, dedicated internet modem, and very friendly reception. Downsides were reception only available 2-5pm - frustrating when trying to contact them the morning of our arrival. Some minor inconveniences - e.g. no oven mitts so makes it very dangerous to actually cook with the oven. Only enough supplies for a one night stay, when we booked a 3 night stay (i.e. the tiny hotel toiletries, dishwashing liquid, coffee pods). Would be better if they transitioned to using fixed full size soap, shampoo, etc like most other accomodation is doing these days. Also a bit steep to charge another $2 per coffee pod, $5 to hire a beach/pool towel (who has the luggage space to travel with a towel). And a warning to clean, dry and put away dishes and empty dishwasher prior to departure, or they will charge a $50 fee. Not really practical. Most places I've stayed are fine for you to turn on the dishwasher before checkout. However the main reason i would never stay here again is the lack of soundproofing between apartments (being awoken before 5am by pounding noises and yelling coming from the apartment above), the air con unit that sounds like an aircraft is landing in the living room, and the terrible vertical blinds that block zero light in the morning.

The appartment was very basic in terms of fitout and furnishings( kitchen utensils etc). Only one large and one small towel per person per stay regardless of the length (12 day stay in our case) which was quite insufficient IMO, even though there is laundry ( which is the management agency argument ) 2 towels pp would be a bare minimum given the length of stay. No service midway again didn't expect a clean but a re-supply of towels would have been nice given the length of stay. There should be different service depending on the duration of stay, so in our case, staying 12 days and to be "treated" the same as someone staying for 5 or 7 doesn't make sense. So a mini service at least say every 7 days at least would make sense.

Hi , cleaning was really require attention

Lovely view. good spa and pool area. Didn't get a complementary clean and fresh linen for a 10 day stay, which has been my experience elsewhere - that was disappointing. Lift works were going on during our stay, but not really disruptive.

The staff were great the room was awesome

Terribly run down. Attention to detail throughout the property, especially maintenance very poor.

The staff were great the room was awesome

Very nice! I want to come again.

Terribly run down. Attention to detail throughout the property, especially maintenance very poor.

Hi , cleaning was really require attention

The staff were great the room was awesome

Hi , cleaning was really require attention

Very hard to book into. Thought it was apartments with a lobby, but turns out you are meant to book in online 48 hours before you arrive so they can give you a PIN number and instructions for key and where to go to collect it and then where to go to to park and where to go to to your actual building and room. It was pouring down and we were driving around in circles called them and finally ran upstairs in some ally and they were closed. It then took another hour of me standing outside on the phone to the ‘holiday paradise’ people to be able to give me the pin for the key that was outside their quarters. Soaked and cold into car payed for an hour in some random parking as nothing around we finally found the north tower and our parking space. There were no luggage trolleys at all so a few trips up and down from our floor had to be done. Amazing views in the apartment, the beds were comfy, lounge dining and kitchen were great. The wifi didn’t go, I phoned the holiday paradise they said leave off for a few minutes and it will reboot. I tried that and nothing a couple of times nothing. Tried it again day or 3 and finally it worked, that was quite disappointing. The bathroom is a health and safety risk, very unsafe, they need non stick mat and also the water goes beyond the drain and you end up mopping up with towels that you don’t get replaced and need to use the washing machine and dryer. The spa bath was good. The bathroom door didn’t shut properly at all-not good.

The staff were great the room was awesome