Southern Vietnam Scuba Diving Vacations

The host was friendly and always ready to help when needed.

We had a very disappointing experience. Before arrival we were asked to send passport details through WhatsApp, and several messages were later deleted, which raised concerns for us from the beginning. When we arrived, front desk staff refused assistance and directed us to communicate only with the owner/host. We also noticed signage suggesting short-term stays may not be permitted in the building. The apartment itself did not match the quality or presentation shown in the listing photos. The main issue was access and security. On our first night we returned around 10:30pm and discovered the access card provided would not unlock the foyer entrance to reach the elevators. We were locked outside with all of our passports, luggage and belongings still inside the apartment. Security staff refused to assist and we could not contact the host despite repeated attempts. We only regained entry because another resident allowed us into the building around 10:45pm. The following morning the apartment door lock malfunctioned and would not reliably lock or open. A technician attended but appeared unable to repair it properly. At one point he agreed to help us with the foyer access issue, but when the lift doors opened downstairs he ran out of the building and never returned. Due to the ongoing access problems, lack of support and security concerns, we booked alternative accommodation the following day and left the property early. This was the most stressful accommodation experience.

clean

We had a really lovely stay in Ho Chi Minh City and especially enjoyed our time at the Grand Hotel du Lac Boutique Saigon. The hotels location is excellent! On arrival, we did experience some initial issues with our room and some differences between what we had booked and what was provided. However, the hotel team went above and beyond to address everything and ensure that we were comfortable and well looked after. A special mention must go to Kelly, who was absolutely wonderful throughout our stay. She made us feel incredibly welcome, listened to our concerns, and went out of her way to make sure everything was accommodated. Her warmth and professionalism really stood out, and she is a true asset to the hotel team. Despite the initial hiccups, the way the hotel handled the situation ultimately made a very positive impression on us. We would happily return and would recommend the hotel to others visiting Ho Chi Minh City.

Everything was great. The host is attentive when needed but if you plan to use the pool or gym facilities you will need to be let in by the host. Not a problem aslong as you give 30 minutes ahead of time you need to use it.

We had a really lovely stay in Ho Chi Minh City and especially enjoyed our time at the Grand Hotel du Lac Boutique Saigon. The hotels location is excellent! On arrival, we did experience some initial issues with our room and some differences between what we had booked and what was provided. However, the hotel team went above and beyond to address everything and ensure that we were comfortable and well looked after. A special mention must go to Kelly, who was absolutely wonderful throughout our stay. She made us feel incredibly welcome, listened to our concerns, and went out of her way to make sure everything was accommodated. Her warmth and professionalism really stood out, and she is a true asset to the hotel team. Despite the initial hiccups, the way the hotel handled the situation ultimately made a very positive impression on us. We would happily return and would recommend the hotel to others visiting Ho Chi Minh City.

The host was friendly and always ready to help when needed.

Great breakfast buffet super staff worth the price