North Key Largo Scuba Diving Vacations

The service and breakfast

I like the room, the balcony, and the overall appearance of the hotel.The property itself was beautiful. Unfortunately, my birthday experience was ruined by poor room service customer service. When I called to order food, I was repeatedly transferred back and forth between two employees. As someone who uses an accessibility device for Deaf and Hard of Hearing communication, this was especially frustrating. I eventually asked for a manager, who handled my order professionally and made sure my food was delivered. I appreciate the manager's help, but the experience left a negative impression. I was also disappointed by the nightclub experience. As a hotel guest celebrating my birthday, I asked if there was any special access or VIP accommodation and was told no. After seeing the long line, I ended up returning to my room and missing my dinner reservation. The day pool party was the highlight of my stay. The staff were friendly, the food was good, and I enjoyed the atmosphere. However, the seating rentals were extremely expensive. Another downside was the location. Transportation costs were very high, with Uber rides often costing $60-$80 each way. Because of this, I was unable to enjoy all the activities I had planned. While the room and pool area were excellent, the poor room service experience, expensive transportation, and disappointing birthday experience mean I would not stay here again. Room: 4/5 Pool: 4/5 Room Service: 0/5 Club Experience: 0/5 Overall:

Stay was great but NO ONSITE PARKING!

This place was even better than the photos. Three of us got a 1 bedroom with a pullout couch (the pullout couch wasn’t the best but it still worked so I can’t complain too much), and the room was extremely nice. It is more of a 1 bedroom apartment and is pretty central to a lot of parts of Miami. Easy to walk places or to Lyft.

Everything was perfect!

The staff was exceptional and the facility itself, beautiful. Rooms were above our expectations. We loved the Trump spring water bottles! They were a nice touch.

The hotel rooms are large and very spacious. We were celebrating our 12years anniversary and the staff had chocolates and champagne for us in our room. I did send a message asking if we could get a room with some private at a corner and they made sure we did… that was very nice. The hotel is very clean, pool area not crowded and our stay was beautiful. We would make this hotel our go to every time we visit Miami. Thank you to all the staffs.

I have to say the room was very spotless the place was always being clean the whole hotel was very nice

I like the room, the balcony, and the overall appearance of the hotel.The property itself was beautiful. Unfortunately, my birthday experience was ruined by poor room service customer service. When I called to order food, I was repeatedly transferred back and forth between two employees. As someone who uses an accessibility device for Deaf and Hard of Hearing communication, this was especially frustrating. I eventually asked for a manager, who handled my order professionally and made sure my food was delivered. I appreciate the manager's help, but the experience left a negative impression. I was also disappointed by the nightclub experience. As a hotel guest celebrating my birthday, I asked if there was any special access or VIP accommodation and was told no. After seeing the long line, I ended up returning to my room and missing my dinner reservation. The day pool party was the highlight of my stay. The staff were friendly, the food was good, and I enjoyed the atmosphere. However, the seating rentals were extremely expensive. Another downside was the location. Transportation costs were very high, with Uber rides often costing $60-$80 each way. Because of this, I was unable to enjoy all the activities I had planned. While the room and pool area were excellent, the poor room service experience, expensive transportation, and disappointing birthday experience mean I would not stay here again. Room: 4/5 Pool: 4/5 Room Service: 0/5 Club Experience: 0/5 Overall:

Well located, on beach but no parking other than valet. Taxi ride into south beach itself. Friends who visited me had a problem parking and had to pay the high parking fees Forget the complimentary cycle for 1 hour. Nobody to help you and you have to arrange it all on an app. Easier to pay for it elsewhere if you want to cycle. No balcony on the suite I was in, disappointing