Riviera Maya Romantic Vacations

The property is beautiful, the staff is friendly. The reservation system is terrible.

I dislike that we had to go change into formal/casual just to enjoy breakfast, lunch and dinner in some restaurants. Our room was not near to some restaurants. So have to leave the pool to go change and then come back was the only thing i disliked

We arrived for our 1-week stay, and after waiting a long time to get our room, it was immediately evident that what we were booked for and what we were getting were completely different. It felt like a bait and switch. Our room was outdate, falling apart, had more of a view of the large, loud activity pool than the ocean, and didn't even seem set up for 2 guests - only one side of the sink had towels and a cup, there was no coffee for the coffee maker, no bar items in the "mini bar", etc. We were told that there was a big Members event so they gave all the Members attending room priority and shunted us to a crappy room hoping we wouldn't say anything. The only bright side after hours of dealing with this mess, was that one of the managers agreed to let us cancel for a full refund - we booked another property, got in a cab, and left. Final note: the bell boy assumed we didn't speak Spanish and worked out a overcharge with the taxi driver that cost us literally twice what I had initially agreed to - then was completely rude to me when I called him out on it... we were so anxious at that point to leave that I just sucked it up so we didn't have to wait any longer to get on with our trip. Complete and utter disappointment! p.s. based on this experience, I also cancelled a booking I had made at this property for next April.

The property is beautiful, the staff is friendly. The reservation system is terrible.

We arrived for our 1-week stay, and after waiting a long time to get our room, it was immediately evident that what we were booked for and what we were getting were completely different. It felt like a bait and switch. Our room was outdate, falling apart, had more of a view of the large, loud activity pool than the ocean, and didn't even seem set up for 2 guests - only one side of the sink had towels and a cup, there was no coffee for the coffee maker, no bar items in the "mini bar", etc. We were told that there was a big Members event so they gave all the Members attending room priority and shunted us to a crappy room hoping we wouldn't say anything. The only bright side after hours of dealing with this mess, was that one of the managers agreed to let us cancel for a full refund - we booked another property, got in a cab, and left. Final note: the bell boy assumed we didn't speak Spanish and worked out a overcharge with the taxi driver that cost us literally twice what I had initially agreed to - then was completely rude to me when I called him out on it... we were so anxious at that point to leave that I just sucked it up so we didn't have to wait any longer to get on with our trip. Complete and utter disappointment! p.s. based on this experience, I also cancelled a booking I had made at this property for next April.

The property is beautiful, the staff is friendly. The reservation system is terrible.

I dislike that we had to go change into formal/casual just to enjoy breakfast, lunch and dinner in some restaurants. Our room was not near to some restaurants. So have to leave the pool to go change and then come back was the only thing i disliked