Heart of England Romantic Vacations

It was a great stay. Staff and management were very helpful and accommodating. The only downside was the slow WiFi connection but overall i highly recommend!

Excelente hotel, su atención 5 estrellas, el desayuno buffet una delicia cerca de todo.

We loved our stay at the Clermont. This was our first time in London and chose this hotel because of location and historic appeal. It was a perfect location to meet all transportation needs. Being close to the Victoria Coach Station with only 5 minute walk it was easy and inexpensive to travel from Heathrow. Short walk to Buckingham Palace and many nearby attractions. Annamaria checked us in and provided easy directions by the tube to reach any other desired destinations and even recommended excellent restaurants and pubs for us to visit. The decor was beautiful and well maintained. Breakfast was buffet style with all options for a full English breakfast. There was a maintenance issue that arose on our second day and the entire team was quick to remedy the situation and provide us with an unprompted upgrade and a generous treat as an apology for any inconvenience. The attached bar, The Soak, also had attentive staff with tasty libations and yummy bites. Everyone we encountered from bellman, maintenance, check-in and concierge to manager were all lovely and ready to make our experience memorable. We will absolutely visit again.

Beautiful property and incredibly comfortable rooms

loved the attentiveness

Beautiful property and incredibly comfortable rooms

loved the attentiveness

If you’re wanting to explore Buckingham Palace area, it’s in great location and there’s plenty of restaurants not far for any craving you have the hotel itself is super nice. The food there is great the people there are great. We had the best time.

It was a great stay. Staff and management were very helpful and accommodating. The only downside was the slow WiFi connection but overall i highly recommend!

An issue came up the evening we tried to reconcile our bill. We were told that since we had accumulated over $700 in incidentals, they had locked us out of our room. I had spoken with a manager earlier that morning to settle our bill. She advised me that the best time to settle would be after 10pm when the new shift had arrived. Not once did she inform me of such a policy where we would be locked out of our room. Furthermore, the hotel could have left a message on our room phone several days in advance asking us to settle up. We would have been more than happy to comply. Instead, we left the dining room after dinner and went directly to the front desk where we received the news that our room keys no longer worked. This was done with other guests in the lobby. For that reason, I gave four stars to several categories in the survey. I would have downgraded it more except that the service and friendliness of the rest of the staff was so superb it would not have been fair to them.

Excelente hotel, su atención 5 estrellas, el desayuno buffet una delicia cerca de todo.

Excelente hotel, su atención 5 estrellas, el desayuno buffet una delicia cerca de todo.

Amazing staff. Amenities are top notch.

loved the attentiveness