East Midlands Romantic Vacations

Ideally located close to the main station (a 5 min walk) Rooms were clean, spacious and comfortable. WStsff were welcoming and very helpful. Would visit again

I arrived earlier than expected and asked if we could check in early and I'd be happy to pay for it. I was told my room wasn't ready, so asked if we could move rooms to one that was, but that was apparently unavailable. There was no warm welcome either, just felt like an inconvenience. I came back at 3:08pm, check in is at 3pm, and was told my room still wasn't ready! (I could see them handing keys over to other customers) I'd already explained we were in a rush to get to an event and needed to leave by 3:30pm. Regardless, I've never been told at any hotel our room wasn't ready after the check in time. Just kept being told they were busy. Not helpful after a 6 hour drive. I spoke to a different member of staff who was much more helpful and she moved our rooms immediately without me needing to ask. More annoyingly, upon booking, and 20 mins after booking on a phone call, I'd explained my accessibility needs (very quiet room on a high level, away from lifts, and at the end of the corridor), but this was not provided. I have to book hotels knowing this would be guaranteed, which it was promised over the phone. This led to a very poor night's sleep, which is detrimental to those with M.E, and I had to have a nap in the back of the car while my teenage children continued the day without me, so I could drive us home safely. For a hotel stay costing over £200 for the night, I did not expect this level of service, and it completely ruined our trip.

Card didn’t work twice but apart from that, everything was great

Good place to stay. Very central. Rooms were clean. Shower and bathroom could use some upgrading. The shower faucet in our room was broken and the water was coming out too hot at times.

Great hotel!

Amazing location. Very over priced. Staff are okay.

Very convenient to stay overnight while in transit. Uber is easy to get there

Everything was perfect! Location was quiet away from the hustle but close enough to get there by car quickly. Beautiful garden behind the hotel! Loved the staff!

A gem off Kensington Park. Friendly and helpful staff. Old world charm, that screams quintessential London. Easy access .

Amazing stay, will be back!

Amazing location. Very over priced. Staff are okay.