Novato Mountain Vacations

The hotel lobby was nice, but the rooms were small, musty, and outdated. The carpets in the halls make rolling luggage very difficult and contribute to the musty smell. It is walking distance to the wharf and piers, but the views from the rooms are pretty bad. We had to park off site because their parking garage couldn’t not fit our SUV. The staff was friendly and helpful. The free breakfast was OK. Overall, overpriced and outdated. Also bummed that wifi is not included.

This is my second visit to this hotel. Two years ago, when I visited here, it made such an impression on me that I came back again. So, for this time since I checked in at the lady's reception. She let me grab my luggage from the front mirror room by myself ( I left in the morning and came back at 3 p.m.for check-in). She opened the door for us and let me grab it. I feel that normally your service is more welcoming than this time. The room inside is old some cabinet is broken, the pillow is uncomfortable for sleep, and the important thing is that when I turn on the A/C or heat the air comes with a food smell all the room. Finally, I check out in the morning. The other lady's reception is so nice and a welcome service to us. We appreciate.

Clean room and comfortable bed Free coffee and tea. Friendly staff is the greatest thing

It was great the staff was amazing

Friendly staff - Very convenient- Amazingly quiet .

The staff was incredible and we loved all of the design touches in the room. The attention to detail was impressive.

Really great hotel and my go to place for anything in Palo Alto

Wonderful, friendly service. Attention to detail was above and beyond. We will be back!

This is my second visit to this hotel. Two years ago, when I visited here, it made such an impression on me that I came back again. So, for this time since I checked in at the lady's reception. She let me grab my luggage from the front mirror room by myself ( I left in the morning and came back at 3 p.m.for check-in). She opened the door for us and let me grab it. I feel that normally your service is more welcoming than this time. The room inside is old some cabinet is broken, the pillow is uncomfortable for sleep, and the important thing is that when I turn on the A/C or heat the air comes with a food smell all the room. Finally, I check out in the morning. The other lady's reception is so nice and a welcome service to us. We appreciate.

The staff was incredible and we loved all of the design touches in the room. The attention to detail was impressive.

Clean room and comfortable bed Free coffee and tea. Friendly staff is the greatest thing

Clean, friendly staff, room very clean. Heat/aircon was, for me, a bit tricky.

Staffs are great, room is clean, but there’s no fridge.

The hotel lobby was nice, but the rooms were small, musty, and outdated. The carpets in the halls make rolling luggage very difficult and contribute to the musty smell. It is walking distance to the wharf and piers, but the views from the rooms are pretty bad. We had to park off site because their parking garage couldn’t not fit our SUV. The staff was friendly and helpful. The free breakfast was OK. Overall, overpriced and outdated. Also bummed that wifi is not included.