Pacific Northwest Mountain Vacations

Amazing staff!! Room was chilly despite the heat being on and high, better windows definitely needed, other than this, no complaints!

Wonderful hotel! Highly recommend.

I checked in on December 30 and overall did not have major issues, but several aspects of the stay were disappointing. Check-in was smooth, and the room initially felt clean and comfortable (9th floor). On the first day, I reported a slow-draining sink and a non-functioning bathroom air extractor. When I followed up later, I was told the request could not be tracked and that I would need to check the room myself, which felt unusual for a hotel of this standard. Breakfast was consistently overcrowded, with long lines. I would like to highlight that the lady at the restaurant entrance was very kind and helpful. Food quality was acceptable, though with limited variety specially for guests with allergies. On January 1st, the lobby was extremely chaotic. I needed simple checkout information, but reception lines were very long, with no staff available to assist guests outside the queue. Some staff interactions felt rushed and unfriendly. Staffing was clearly insufficient, with only two agents handling a large number of guests. Information regarding card authorization and city taxes was also unclear. What stood out most was the lack of human warmth. Interactions felt impersonal, with little eye contact and not friendliness. This was especially disappointing as December 31st was my birthday, and there was no acknowledgment at all, not even a simple birthday wish. Overall, the stay lacked the personal touch expected from a Sheraton property.

El personal es excelente y servicial. Se encuentra en un área muy bien ubicada. Losxteléfonos de los cuartos no estan conectados pero es porque aparentemente se encuentran remodelando.

Great location! Super fast elevators! Tremendous views from rooftop bar! Room was nice and modern but the mattress was hard, lumpy and the linens, towels, and complimentary robe were all stiff and quite scratchy. A bit of fabric softener would go a long way. Reception staff was pleasant and helpful but we had trouble receiving the items we requested. We asked for non-feather pillows (on their list of available items) and it took 2 days to receive them. Also asked for 3 sets of towels but only received bath towels. Ordered room service once and the BLT toast was burnt, actually black on both sides. Picked up from the restaurant once but the risotto was so salty it was not edible. Also the cubby areas behind both bars were literally caked in dust and grime. Frankly, I expected more from a hotel in the Hyatt family.

Cozy hotel in a food location. Staff is great...especially Paul at the front desk who was very accommodating.

The Hotel is in a great location, just minutes from great shopping, restaurants, and of course Central Park. What really made me give 5 stars is the Shane at the front. He makes you feel so welcomed and always goes above and beyond to make sure you're having a great stay.

Clean and convenient

We had to change room in the night because the room next to us was VERY loudy, with music and some kind of party going on.

Wonderful hotel! Highly recommend.

Highly recommend. Staff went above and beyond to assist us with WiFi troubles, sending an engineer to our room (arriving within 5min) and resetting the router which was located in our ceiling. The breakfast buffet was also fantastic and well organized.

I really we love this hotel so beautiful!!

The Hotel is in a great location, just minutes from great shopping, restaurants, and of course Central Park. What really made me give 5 stars is the Shane at the front. He makes you feel so welcomed and always goes above and beyond to make sure you're having a great stay.

Lovely staff. Incredible property. The hype is real. This is by far and away the nicest property we’ve stayed at in Manhattan in a long time.