Sovereign Island Mountain Vacations

This was a standard mid range apartment. Dated, but clean. Good things were the undercover parking, spacious apartment, nice balcony, laundry with clothes airer and drier, dedicated internet modem, and very friendly reception. Downsides were reception only available 2-5pm - frustrating when trying to contact them the morning of our arrival. Some minor inconveniences - e.g. no oven mitts so makes it very dangerous to actually cook with the oven. Only enough supplies for a one night stay, when we booked a 3 night stay (i.e. the tiny hotel toiletries, dishwashing liquid, coffee pods). Would be better if they transitioned to using fixed full size soap, shampoo, etc like most other accomodation is doing these days. Also a bit steep to charge another $2 per coffee pod, $5 to hire a beach/pool towel (who has the luggage space to travel with a towel). And a warning to clean, dry and put away dishes and empty dishwasher prior to departure, or they will charge a $50 fee. Not really practical. Most places I've stayed are fine for you to turn on the dishwasher before checkout. However the main reason i would never stay here again is the lack of soundproofing between apartments (being awoken before 5am by pounding noises and yelling coming from the apartment above), the air con unit that sounds like an aircraft is landing in the living room, and the terrible vertical blinds that block zero light in the morning.

Room was very clean and all the staff were very friendly and helpful. Had a very enjoyable and relaxing stay.

Hi , cleaning was really require attention

The appartment was very basic in terms of fitout and furnishings( kitchen utensils etc). Only one large and one small towel per person per stay regardless of the length (12 day stay in our case) which was quite insufficient IMO, even though there is laundry ( which is the management agency argument ) 2 towels pp would be a bare minimum given the length of stay. No service midway again didn't expect a clean but a re-supply of towels would have been nice given the length of stay. There should be different service depending on the duration of stay, so in our case, staying 12 days and to be "treated" the same as someone staying for 5 or 7 doesn't make sense. So a mini service at least say every 7 days at least would make sense.

Staff gave the best service and kind always super helpful and willingness to go above and beyond to make my stay a great one

Room was very clean and all the staff were very friendly and helpful. Had a very enjoyable and relaxing stay.

Terribly run down. Attention to detail throughout the property, especially maintenance very poor.

Hi , cleaning was really require attention