Swan Valley Mountain Vacations

The location was great

We only had one night at the Alex, but would have loved more! Stylish lobby, a useful common area one floor up, compact comfortable room and walk to everything in Perths CBD. Friendly staff, what more could you want!

Rosa was very helpfull and everyone had excellent customer service

Comfortable and clean facility with friendly and helpful staff. Chose it because it had a restaurant, onsite parking and proximity to major highways. Unfortunately let down by the restaurant and kitchen. Very long wait for meals, despite restaurant only being 1/3 capacity. Robot waiter, although cute, took meals to incorrect table and there was a delay for the human server to arrive and serve the meals. 3 out of 4 of our meals arrived at the table barely warm and had to be sent back. ‘Medium rare’ steak requested-served ‘well done’ and appeared to be a cheaper cut than described on the menu. At breakfast the next morning, ordered avocado on toast , avocado was underripe and very discoloured, as was also, the requested replacement. Did not eat in the restaurant again during our 3 day stay. Also, the phones in our rooms were difficult to use, and did not go through to Reception when dialled.

The Room was lovely and the bed and pillow so comfortable.

Great place central to everything

Rosa was very helpfull and everyone had excellent customer service

great experience the staff made the trip and time amazing

Great overnight stay. Convenient location.

We only had one night at the Alex, but would have loved more! Stylish lobby, a useful common area one floor up, compact comfortable room and walk to everything in Perths CBD. Friendly staff, what more could you want!

Rosa was very helpfull and everyone had excellent customer service

Unfortunately the pool was closed for the week and we were only notified late. Our granddaughter was looking forward to the pool. The cleaning behind and at the side of the fridge hadn’t been cleaned for a while and under the cushions on the couch was dirty. When management were advised it was rectified immediately. Other than that the staff were excellent and could not have been more helpful.

Management and Staff extremely welcoming Very professional

Excellent location in Scarborough. Spacious 2 bedroom studio room with all amenities required. Laundry room external to room on same level with free use of washing machine/dryer. Comfortable beds. Lovely balcony looking out to the ocean. Only downfall was minimal parking for guests and not many options along street.