Cayos Zapatilla Mountain Vacations

The rooms were very nice and the buffet breakfast was outstanding. The waiters and waitresses were very attentive. The pool staff was excellent and the food at poolside was great!

Got in on a red eye. Wouldn’t let us check into a room until 3pm unless we wanted to pay for an extra night. The rooms surrounding the lounge/dining area are loud. There is someone playing music from 7am throughout the entire day until late evening. The rooms in the back were quieter. The food was good. Breakfast buffet also really good.

La atención, limpieza y el mall, todo muy bueno

Hotel is in what they call old city (area looks colonial). There are many stores in the area for shopping. The hotel itself is nice. The staff was friendly. The pool was beautiful and I had a great time using the on site spa. The rooftop restaurant had good food and live entertainmen. The hotel was well kept.

As hotels go, it was a modern and well maintained property with comfortable beds, nice views from the higher floors and a reasonably priced bar. However, we booked through Expedia and was supposed to get access to the executive lounge (which is permanently closed), a 20% off food/beverage credit (not offered) and a room with a bath (shower only). Reasonable expectation was very different to reality then. The air conditioning in the room only went down to 20c and the room never got below 21c. This is very warm for sleeping and asked at reception for it to looked into. If anyone did investigate it, no difference was noticed. Breakfast was reasonable and busy. Also long waits for the lifts. The ice machine on our floor (19) was horrendously loud. It didn't affect us as we were by the lifts but if our room was further along the corridor, it may have been an issue. Hotel is in a safe area and we walked plenty of places from the door. Uber is also available and very cheap.

The rooms were very nice and the buffet breakfast was outstanding. The waiters and waitresses were very attentive. The pool staff was excellent and the food at poolside was great!

Hotel is in what they call old city (area looks colonial). There are many stores in the area for shopping. The hotel itself is nice. The staff was friendly. The pool was beautiful and I had a great time using the on site spa. The rooftop restaurant had good food and live entertainmen. The hotel was well kept.

The location was perfect for its proximity to restaurants and shopping. The rooms were clean and modern. The beds were very comfortable. The Staff were Friendly, Respectful and Helpful. Not speaking the Language did not prevent us from getting our needs met. We stayed for 10days and enjoyed our time in this Hotel very much. I highly recommend.