Western Suburbs Mountain Vacations

I stayed at IRA by Orchid for 7 days, and unfortunately, the experience was underwhelming. The property is in desperate need of TLC. We faced issues with room cleanliness and extremely low water pressure in the sink. While the staff did eventually move us to a different room after 3 days of complaining, no compensation or apology for the initial discomfort was offered. Additionally, the breakfast was very repetitive; in a week-long stay, there was zero change to the menu. The biggest disappointment, however, was the staff’s inability to listen to guest complaints—they seem to acknowledge the issue but don't take proactive steps to fix it. For the price and the brand name, I expected much better service and maintenance.

Awesome view from balcony into the centrsl atrium. Mediterranean food was awesome

Very good size rooms. Good staff. I would stay there again. Only house keeping needs to pull their socks.

Outstanding hotel with beautifully appointed rooms and service. Fabulous breakfast and a central location to boot.

Excellent property! Staff were fantastic very helpful and arranged early check in as we were there at 9am after an overnight flight. Comfortable rooms and great pool area (only 3 sunbeds!) more needed - apart from that it was excellent. Great stay and close to airport or city for longer stays.

Awesome view from balcony into the centrsl atrium. Mediterranean food was awesome

Very good size rooms. Good staff. I would stay there again. Only house keeping needs to pull their socks.

Outstanding hotel with beautifully appointed rooms and service. Fabulous breakfast and a central location to boot.

Awesome view from balcony into the centrsl atrium. Mediterranean food was awesome

Very good size rooms. Good staff. I would stay there again. Only house keeping needs to pull their socks.