Austrian Alps Mountain Vacations

Good location and good sized suites. Staff not very friendly and room service needs to improve. Room service staff left their soiled wipe cloth in the toilet one day and towels were smelly.

Very nice hotel. Clean and spacious room. A bit far from city centre with public transport

Stayed in one of the upgraded, renovated rooms. Room was nice and spacious. So was the bathroom. However, it seems like they forgot about the WC; it was literally pushed back behind the door! Obviously, with no privacy, no bidet or a washlet in place! ….cramped up foyer by the way!

Hotel was very conveniently located near a metro stop. Room was lovely with a nice big bed. We were very grateful for the external shades to help control the room's temperature rather than having to rely on air conditioning all the time.

This hotel is perfect for a long stay in Vienna. It is centrally located, walking distance to St. Stephen’s Cathedral, public transportation and many major attractions. The rooms are clean, fairly large and have well-equipped mini-kitchens. Although the building is old, with a vintage elevator, the rooms and bathrooms are modern and upgraded, with plenty of electrical outlets and excellent plumbing. Our only complaint was that the internet did not work well in our room on the fifth floor – it would go in and out constantly, always painfully slow – and though we complained about it twice, they never did anything about it and denied there was a problem, since it worked fine on the mezzanine floor where the office is.

Hotel was very conveniently located near a metro stop. Room was lovely with a nice big bed. We were very grateful for the external shades to help control the room's temperature rather than having to rely on air conditioning all the time.

Stayed in one of the upgraded, renovated rooms. Room was nice and spacious. So was the bathroom. However, it seems like they forgot about the WC; it was literally pushed back behind the door! Obviously, with no privacy, no bidet or a washlet in place! ….cramped up foyer by the way!

There are some important things to know about this hotel. For better or for worse, it is located in a touristy mall area. It has lots of shops, but also lots of people crammed outside your hotel. You will NOT hear crowd noise from your room. The hotel boasts to house two high-class restaurants, that you will need to have formal attire to dine in. I got room service from one and was not impressed. They have a dessert/bakery bar downstairs. They make them for tourists. Honestly it makes it smelly—I never had the baked dessert. The hotel offers a driver to pick you up from the airport!! Do this! It is a long way. Past the mall area, you are a short walk from all major attractions. The Cathedral they advertise to be right outside the hotel... It’s hundreds of years old. The exterior is cool—but the inside is dank, and you could pass on this one..I would stay in the hotel again—but I was initially overwhelmed by crowds (which you get used to), cathedral has a dud interior—but you can walk to other attractions and restaurants 5-10 minutes tops, or right outside the door. I would recommend this hotel to others with caveats.

Absolutely amazing! I can’t say enough about this place. The hotel is beautiful. The location is perfect. Close to everything. The staff at the front desk were super friendly.

Hotel was very conveniently located near a metro stop. Room was lovely with a nice big bed. We were very grateful for the external shades to help control the room's temperature rather than having to rely on air conditioning all the time.

Lovely hotel. Really excellent location and great bar.

Great location. Hotel room was lovely. Restaurant/pub in the hotel was excellent too.

We stayed for five nights. Our arrival was miserable. We drove from Split. Our intention was to arrive by 8pm, but due to some delays, we arrived at 9:30pm. The reception had left at 9pm. The front door was locked. There was a note: call a local number to gain entry. Being from Canada, we tried to avoid costly cellular roaming fees and were travelling with data only (eSIM). So we couldn’t call the number. After trying to contact the property via Expedia (which failed), we finally enabled roaming (expensive), and were able to speak to the property and they talked us into locating keys in a lock box. The room we got was room 7…one of three attic rooms. We had to lug our suitcases way up to an attic level…the stairs were not lighted…and we finally, using the phone’s flashlight, were able to enter the room. This room was built between roof trusses and beams. To get into the beds required climbing over wooden beams while avoiding hitting one’s head on a slanted wall/ceiling. Accessing one bed required climbing under a steel rod while climbing over a wooden beam. Quite dangerous and not acceptable in terms of safety. We stayed in this room for the first night but insisted that we receive a better room. We moved into room 2, not an attic room, for the last four nights. Note…the photos of the attic room skillfully manage to conceal the hazards. The lower level room was much better. It was nice, but there weren’t enough places to stash belongings/towels, but it was clean & tidy

Excellent location, great staff - they were very friendly and very helpful, amazing room- (junior suite in the Wilson Palace),a nice choice of items for the breakfast, the Fabrika bar is fantastic and quite cheap,