Captree Island Mountain Vacations

The rooms were clean. The lobby was instagram worthy! Staff was friendly. The breakfast buffet was great t

We stayed in a few hotels when we were in NYC and NobleDEN had the friendliest and most welcoming staff. Sure, it wasn't the trendiest but it served us well and I enjoyed being so close to Chinatown.

Clean room, nice helpful staff, perfect location

Very clean and staff was nice.

Bare concrete floors in bathroom, freaking cold and it’s summer outside. How cold does that floor get at winter… Shower door needs a seal at the bottom so water doesn’t flow out in front of sink. Huge puddles flow out.

Nice property great location

Bare concrete floors in bathroom, freaking cold and it’s summer outside. How cold does that floor get at winter… Shower door needs a seal at the bottom so water doesn’t flow out in front of sink. Huge puddles flow out.

Excellent service and very helpful staff. Room was very small, seems like it was for one person not two people.

Loved the size of the rooms and location of the hotel.

We loved the location of the hotel and the buffet breakfast was great!

The staff, Kevin Buestan, is the rudest and condescending front desk person I’ve ever met in New York. We travel to NY on a regular basis and stayed at different hotels. We chose Shelbourne Sonesta this time because the room floor plans are big compare to other new hotels. I won’t be coming back to this hotel and WILL NOT recommend because of how Kevin treated us. We booked 3 rooms for 6 nights, so it wasn’t cheap. But we didn’t get the standard treatment with courtesy. The lady manager was nice but the staff especially Kevin were not.

Very nice, friendly staff everything very nice and clean great location

Bare concrete floors in bathroom, freaking cold and it’s summer outside. How cold does that floor get at winter… Shower door needs a seal at the bottom so water doesn’t flow out in front of sink. Huge puddles flow out.

Great location, the rooms are wedges between the backs of buildings so they have tiny windows with brick wall views. No rooftop terrace or nice restaurant on site. Gym is extremely basic. For a Sofitel, I expected more.