Macarthur Mountain Vacations

Amazing location, clean, with welcoming and efficient staff.

Beautiful modern hotel in a building full of history, very central in the city. The staff were fantastic and very friendly and helpful. So many little things included in our stay. The pool and spa area was very well designed and was a lovely area to sit and relax. We thoroughly enjoyed our overnight stay - it was a real 5 star experience!

We were welcomed by Emily at Front of House who was so helpful. She gave us great recommendations and really made us welcome. My only disappointment was due to booking through Expedia only 1 breakfast was included whereas if we had booked direct both guests would receive breakfast. Otherwise the stay was ideal. The area is great, 10 minute walk to most places, circular quay, the rocks, old sydney, the shopping area in Pitt Street.

Room could have done with a good clean. Broken tiles in shower. Only the one lift working, and from comments this had been out of action for some weeks. One lift caused congestion at peak times. Facilities showing sign of age.

Good part: Rooms, Gym, Club breakfast. Very dissapointed: In the restaurant I was not allowed to order a steak for 1 person. The only steak on the menu was for 2 persons. I asked the staff how many grams this was, he didn't know. I asked please make a strak for 1 person like on the roomservice menu. He was not allowed to do that?! How difficult could it be? So I said fine, if I cannot order the 2p steak and the 1p steak you cannot make, I will eat in my room. When I left with my glass of wine and water (which I paid), i was not allowed to leave with my glass, because this would be dangerous for other guests? Note this was my first glass of wine, I had 2 zips, I was not drunk. Ultimately I had to ask for a plastic cup to leave the restaurant. What a mess, service is just to make a steak for a lady who travels alone. Your team could have handled this so easily. This would be the 5 star service i would expect. So ladies, if you travel alone, eat your steak somewhere else.

Beautiful modern hotel in a building full of history, very central in the city. The staff were fantastic and very friendly and helpful. So many little things included in our stay. The pool and spa area was very well designed and was a lovely area to sit and relax. We thoroughly enjoyed our overnight stay - it was a real 5 star experience!

We were welcomed by Emily at Front of House who was so helpful. She gave us great recommendations and really made us welcome. My only disappointment was due to booking through Expedia only 1 breakfast was included whereas if we had booked direct both guests would receive breakfast. Otherwise the stay was ideal. The area is great, 10 minute walk to most places, circular quay, the rocks, old sydney, the shopping area in Pitt Street.

Room could have done with a good clean. Broken tiles in shower. Only the one lift working, and from comments this had been out of action for some weeks. One lift caused congestion at peak times. Facilities showing sign of age.

Excellent service and wonderful experience staying there. Thanks

Good part: Rooms, Gym, Club breakfast. Very dissapointed: In the restaurant I was not allowed to order a steak for 1 person. The only steak on the menu was for 2 persons. I asked the staff how many grams this was, he didn't know. I asked please make a strak for 1 person like on the roomservice menu. He was not allowed to do that?! How difficult could it be? So I said fine, if I cannot order the 2p steak and the 1p steak you cannot make, I will eat in my room. When I left with my glass of wine and water (which I paid), i was not allowed to leave with my glass, because this would be dangerous for other guests? Note this was my first glass of wine, I had 2 zips, I was not drunk. Ultimately I had to ask for a plastic cup to leave the restaurant. What a mess, service is just to make a steak for a lady who travels alone. Your team could have handled this so easily. This would be the 5 star service i would expect. So ladies, if you travel alone, eat your steak somewhere else.

There is no airport shuttle. Room amenities are limited so plan accordingly. The queen size room was relatively small with windows blocked out so had limited natural light. The staff was very helpful and quick check in and check out. Location is wonderful.

The air-conditioner unit did not work with NIL sleep for 5 people on the 3 bedroom apartment. Expedia stated free parking however The Star would only allow one vehicle. Terms and conditions never stated one vehicle therefore The Star should of allowed another but this was bluntly refused.

Beautiful modern hotel in a building full of history, very central in the city. The staff were fantastic and very friendly and helpful. So many little things included in our stay. The pool and spa area was very well designed and was a lovely area to sit and relax. We thoroughly enjoyed our overnight stay - it was a real 5 star experience!