Upper Matecumbe Key Mountain Vacations

Very friendly staff nice rooms

We stayed in the towers. We were astonished by how poorly executed the elevator system was. For almost every ride up or down, we had extensive wait times. This was quite shocking for an experience we paid $700 a day for. On top of that, our room was only cleaned once, despite the fact that I asked for service. Lastly, the hotel seems to have been overused and slightly rundown, with handles broken, mirrors tilted–generally, far below the quality of a top flight hotel. It seems to be resting on its laurels, rather than paying close attention to the facility and quality of service. I was underwhelmed and definitely will not rebook there.

Be warned, they lock the thermostats at 72 degrees. We had to go back and forth with maintenance and the front desk for 2 nights for them to set it to 70 degrees. Windows are locked and filthy on outside. Bathroom window was covered with vines. Not enough loungers at the pool with just a handful of umbrellas. Room had scuffs on walls, ripped carpet, sheers were off rail so couldn't fully open. Elevator post advertises happy hour at attached restaurant with incorrect hours and we were never informed about the 2 free cocktails there daily. I rarely bother with reviews but want other visitors to be prepared. Check in area is at neighboring hotel and staff seemed bored to be there. Chamber maids were friendly though.

everything was amazing even the staff, the food, the ambience

Extremely small room, the sink is located outside the bathroom which was a nuisance. The sink was not draining initially and we had to ask someone to come fix it. After the first person “fixed it” we saw that it was still not draining. We called again. They sent someone else who opened up the pipes and cleaned the drain and it finally worked. We were offered a free bottle of wine, which was nice but this is not the experience I was expecting when paying such a hefty price each night. The bed that I slept in was caved in and was quite uncomfortable. I would suggest you look for another hotel that is more spacious and well maintained.

good location! the property was in good condition. typical size of a condo-good size for 2-3 people. clean. the app to assess amenities and the door was a bit finicky but other than that i would recommend it to others

Its good, great breakfast

The room was beautiful and it worked for being soo close to Kaseya center.

Location and spectacular view of harbor.

Great pool area. Gym has good equipment. Room was very spacious and clean.

The room was very clean but small and very little space to hang things or put stuff anywhere. The bathroom had a pedestal sink and a tiny shelf for items. No hooks in bathroom to hang bathing suits and etc. Breakfast was great! Staff was wonderful!

We stayed in the towers. We were astonished by how poorly executed the elevator system was. For almost every ride up or down, we had extensive wait times. This was quite shocking for an experience we paid $700 a day for. On top of that, our room was only cleaned once, despite the fact that I asked for service. Lastly, the hotel seems to have been overused and slightly rundown, with handles broken, mirrors tilted–generally, far below the quality of a top flight hotel. It seems to be resting on its laurels, rather than paying close attention to the facility and quality of service. I was underwhelmed and definitely will not rebook there.

Be warned, they lock the thermostats at 72 degrees. We had to go back and forth with maintenance and the front desk for 2 nights for them to set it to 70 degrees. Windows are locked and filthy on outside. Bathroom window was covered with vines. Not enough loungers at the pool with just a handful of umbrellas. Room had scuffs on walls, ripped carpet, sheers were off rail so couldn't fully open. Elevator post advertises happy hour at attached restaurant with incorrect hours and we were never informed about the 2 free cocktails there daily. I rarely bother with reviews but want other visitors to be prepared. Check in area is at neighboring hotel and staff seemed bored to be there. Chamber maids were friendly though.