Iwo Jima Mountain Vacations

Room was cleaned very well. Only issue is hot water in room didn’t work all the time.

Staff was awesome and helpful

The room, the grounds and staff all were amazing

All good. Check in & Check out were smooth

Service is very good

Beautiful facilities and great staff. The only issue was the amount of sound that comes in from the hallway and adjacent rooms is the only complaint.

The view is soooo good!

Check in staff was great and they were able to get me into my room quickly. The staff is amazing from the valet team, check in staff and everyone else. They acknowledge you and are always so helpful and friendly. We've stayed here previously and will continue to stay here in the future.

Great staff and location . Would return .

Arriving, I struggled to get my luggage up the steep stairs & was surprised that the guy at the top, who was standing there watching me, didn't offer to help. He opened the door & that was the extent of it. I was told my room would be ready in less than an hour so when an hour came & went I checked in again at the front desk and the young man immediately said it wasn't ready yet. I then decided to sit in the lobby instead of out by the pool, and within a minute, the room magically became ready. Overall the rooms are nice and huge and Laura was great at resolving an issue with an employee looking into my window. It would have been nice to have someone mention the ipad turned off all the lights, I fumbled around way too long looking for switches that didn't exisit. I was surprised at how many kids were playing in the pool morning noon & night considering it felt like a more adult/boutique vibe hotel. I didn't feel like I could swim and relax. The breakfast cost is very high, and the eggs in my omelet were overcooked. It came with a side of bacon, but instead, the chef put it in my omelet, and it was chewy. The sweet paprika overwhelmed the side of potatoes so overall I ate about 3 bites and left the rest. $68 later after a $12 cup of coffee & tip I came away vowing never to eat there again. Upon departure, I again wrestled my luggage downstairs by the pool as an employee who had a vacuum in the walkway didn't offer to help. Overall, I'd say the service was poor for the price.

There was no free breakfast

My room was very quiet and I enjoyed having the kitchen amenities and the balcony. The bed was average. My only negative comments are related to the unusually excessive daily damage deposit that I wasn’t expecting - big upfront unexpected expense! Also there was no bus cart for me to take groceries up to my room - but the bellmen would do it for a set fee. The pool was lovely, but closed at 7pm, which seemed early to me for summer. I enjoyed my stay, but won’t probably return to this resort.

The view is soooo good!

Check in staff was great and they were able to get me into my room quickly. The staff is amazing from the valet team, check in staff and everyone else. They acknowledge you and are always so helpful and friendly. We've stayed here previously and will continue to stay here in the future.