Phoenix Mountain Vacations

Terrible communication from staff regarding where the parking garage is located. My husband and I ended up getting lost from the parking garage to the hotel, and nobody that worked in either building seemed to care that we were lugging our bags all over. Same situation when we left. Terrible area and the restaurant in the hotel is awful, disgusting actually.

Efficient check in. Great room, positive experience with ability to check in a bit earlier.

Property is going through construction/rebranding so it’s hard to say what it will feel like later. The review is mostly for the room since we didn’t have a chance to use the property much during this stay. We stayed in a newly ‘renovated’ room but even though we noticed some new details (furniture, carpet, sink area) other things remained as we remembered from a few years ago. It is strange they would do some refreshing without upgrading switches, handles, toilet, windows…Bathroom is a good size and shower us excellent! Bed is comfortable. I found closet/cabinet too small, especially considering all the space in the room. Very nice towels, toiletries, etc…My main problem was absence of light. Room is very dark - morning, day, night…Small window (especially on the first floor) doesn’t let enough light, there are no sufficient lamps, and it was impossible to get any makeup done. Bathroom led light wasn’t the best either. Personally, new decor was hit and miss. More modern with southwest accent but having huge a/c unit by the window totally ‘killed’ modern feel…As did 1970th toilet paper holder))

Clean room.nice views

Everything was perfect

Terrible communication from staff regarding where the parking garage is located. My husband and I ended up getting lost from the parking garage to the hotel, and nobody that worked in either building seemed to care that we were lugging our bags all over. Same situation when we left. Terrible area and the restaurant in the hotel is awful, disgusting actually.

Efficient check in. Great room, positive experience with ability to check in a bit earlier.

Property is going through construction/rebranding so it’s hard to say what it will feel like later. The review is mostly for the room since we didn’t have a chance to use the property much during this stay. We stayed in a newly ‘renovated’ room but even though we noticed some new details (furniture, carpet, sink area) other things remained as we remembered from a few years ago. It is strange they would do some refreshing without upgrading switches, handles, toilet, windows…Bathroom is a good size and shower us excellent! Bed is comfortable. I found closet/cabinet too small, especially considering all the space in the room. Very nice towels, toiletries, etc…My main problem was absence of light. Room is very dark - morning, day, night…Small window (especially on the first floor) doesn’t let enough light, there are no sufficient lamps, and it was impossible to get any makeup done. Bathroom led light wasn’t the best either. Personally, new decor was hit and miss. More modern with southwest accent but having huge a/c unit by the window totally ‘killed’ modern feel…As did 1970th toilet paper holder))

It was beautiful. While I didn’t have breakfast I really enjoyed the flavored water in the lobby!

Property is going through construction/rebranding so it’s hard to say what it will feel like later. The review is mostly for the room since we didn’t have a chance to use the property much during this stay. We stayed in a newly ‘renovated’ room but even though we noticed some new details (furniture, carpet, sink area) other things remained as we remembered from a few years ago. It is strange they would do some refreshing without upgrading switches, handles, toilet, windows…Bathroom is a good size and shower us excellent! Bed is comfortable. I found closet/cabinet too small, especially considering all the space in the room. Very nice towels, toiletries, etc…My main problem was absence of light. Room is very dark - morning, day, night…Small window (especially on the first floor) doesn’t let enough light, there are no sufficient lamps, and it was impossible to get any makeup done. Bathroom led light wasn’t the best either. Personally, new decor was hit and miss. More modern with southwest accent but having huge a/c unit by the window totally ‘killed’ modern feel…As did 1970th toilet paper holder))

Terrible communication from staff regarding where the parking garage is located. My husband and I ended up getting lost from the parking garage to the hotel, and nobody that worked in either building seemed to care that we were lugging our bags all over. Same situation when we left. Terrible area and the restaurant in the hotel is awful, disgusting actually.