Venetian Riviera Luxury Vacations

The hotel was beautiful and the staff were fantastic. The hotel was a bit hard to find and we kept getting lost.

Amazing staff , you feel welcomed and pampered .

Beautiful space. Great people. And location is close to everything. They also have their own pier to assist you with getting around. 100% love this place!

Great customer service! Beautiful hotel

I enjoyed my stay there

Great customer service! Beautiful hotel

Amazing staff , you feel welcomed and pampered .

I enjoyed my stay there

I had a very comfortable stay at this hotel. It was a very short walk from the water bus stop, with shops, a market and restaurants nearby. I was given a room upgrade on arrival so i had a larger room than expected. I received the complimentary bottle of Prosecco included in the booking. Each day there was one litre of bottled water in the room. There was a wide choice available at breakfast. The hotel was very clean, i particularly liked the decor. All staff were welcoming and friendly. The only thing I wasn’t happy with was being woken by a ln irritating noise in the middle of the night on day 1, it sounded a bit like a washing machine, but it could have been the fridge in the room.

Great customer service! Beautiful hotel

The hotel was very nice but … when we checked in we were told that we needed to contact the concierge if we had issues with the air conditioning because we didn’t have control of it in the room. Considering there has been a serious heat wave, we figured there might be a need to conserve energy. But when we got to the room, it was stifling hot, despite the thermometer saying it was 18 Celsius. We called the concierge and he said he would make it cooler. It became slightly cooler. The next day, same thing. It was much cooler in the hallway and we told that to the concierge. Again, he said it looked fine on his end but would make it cooler. Again, it changed slightly. The third day, it was even more hot. We spoke to a different concierge who said they might be able to get a technician to look at it. When we checked in later that day, no one had looked at it yet. Finally, we went back to the concierge, and luckily this time spoke with Romane, who took us seriously and transferred us to a new room. It was a night and day difference and finally we were able to rest and sleep comfortably. I searched reviews about air conditioning and found a couple who mention that the a/c needed to be reset. I would highly recommend that someone check the rooms prior to new arrivals, especially in a heat wave. I would also highly recommend you empower the room cleaners to notice if a room is demonstrably warmer than all the others. I hope no one else is given room 225 until the a/c is fixed.