Yucatan Peninsula Golf Vacations

The maintenance in the rooms need some work. My safe didn’t work, the paint or liner in the tub was peeling, the drain cap was mis-lodged , my sisters room had a broken toilet paper holder. I enjoyed the stay but I think the rooms need some work. The staff was nice.

There is no vietnamese and thai food

Our experience at Moon Palace The Grand in Cancun was extremely disappointing and one of the worst hotel stays we have had. We traveled from the DC area with our children, leaving home at 2:00 a.m. When we arrived around 11:30 a.m., the kids were exhausted and hungry, and my daughter was pale and not feeling well. I explained this at check-in and asked for early room access or a comfortable place for her to rest, but we were pointed to a couch in the lobby. The cleanliness was shocking. There was fruit and discarded cocktail cups actually floating in the pool, and the pool and slide equipment looked dirty and poorly maintained. We also paid for laundry service, and some clothing was lost. I spoke with the front desk, customer service, and management, and no one provided a meaningful solution. We were so unhappy, I spent about 90 minutes on the phone across six to eight calls with Expedia trying to move my family to another hotel. Expedia said they needed to reach the hotel to arrange credit for the remaining nights, but couldn’t reach anyone. I went downstairs late that night myself, and I explained. I was told Expedia could try in the morning. By then, relocating wasn’t practical with a package booking. We tried everything we reasonably could to fix it and got nowhere. I’ve been to Cancun area several times, this year alone through Expedia we’ve booked at Impressions at Isla Mujeres, Xcaret in playa del Carmen, and this hotel, it was a horrible experience.

Segunda vez en este hotel y me encanta

There is no vietnamese and thai food

Our experience at Moon Palace The Grand in Cancun was extremely disappointing and one of the worst hotel stays we have had. We traveled from the DC area with our children, leaving home at 2:00 a.m. When we arrived around 11:30 a.m., the kids were exhausted and hungry, and my daughter was pale and not feeling well. I explained this at check-in and asked for early room access or a comfortable place for her to rest, but we were pointed to a couch in the lobby. The cleanliness was shocking. There was fruit and discarded cocktail cups actually floating in the pool, and the pool and slide equipment looked dirty and poorly maintained. We also paid for laundry service, and some clothing was lost. I spoke with the front desk, customer service, and management, and no one provided a meaningful solution. We were so unhappy, I spent about 90 minutes on the phone across six to eight calls with Expedia trying to move my family to another hotel. Expedia said they needed to reach the hotel to arrange credit for the remaining nights, but couldn’t reach anyone. I went downstairs late that night myself, and I explained. I was told Expedia could try in the morning. By then, relocating wasn’t practical with a package booking. We tried everything we reasonably could to fix it and got nowhere. I’ve been to Cancun area several times, this year alone through Expedia we’ve booked at Impressions at Isla Mujeres, Xcaret in playa del Carmen, and this hotel, it was a horrible experience.

The maintenance in the rooms need some work. My safe didn’t work, the paint or liner in the tub was peeling, the drain cap was mis-lodged , my sisters room had a broken toilet paper holder. I enjoyed the stay but I think the rooms need some work. The staff was nice.

Segunda vez en este hotel y me encanta

There is no vietnamese and thai food

Our experience at Moon Palace The Grand in Cancun was extremely disappointing and one of the worst hotel stays we have had. We traveled from the DC area with our children, leaving home at 2:00 a.m. When we arrived around 11:30 a.m., the kids were exhausted and hungry, and my daughter was pale and not feeling well. I explained this at check-in and asked for early room access or a comfortable place for her to rest, but we were pointed to a couch in the lobby. The cleanliness was shocking. There was fruit and discarded cocktail cups actually floating in the pool, and the pool and slide equipment looked dirty and poorly maintained. We also paid for laundry service, and some clothing was lost. I spoke with the front desk, customer service, and management, and no one provided a meaningful solution. We were so unhappy, I spent about 90 minutes on the phone across six to eight calls with Expedia trying to move my family to another hotel. Expedia said they needed to reach the hotel to arrange credit for the remaining nights, but couldn’t reach anyone. I went downstairs late that night myself, and I explained. I was told Expedia could try in the morning. By then, relocating wasn’t practical with a package booking. We tried everything we reasonably could to fix it and got nowhere. I’ve been to Cancun area several times, this year alone through Expedia we’ve booked at Impressions at Isla Mujeres, Xcaret in playa del Carmen, and this hotel, it was a horrible experience.