The Tweed Cheap Vacations

Room cleaning should be improved, 1st day entry was not good as there was lots of dust on all the tables and floors and we have to go to reception to tell them to clean the room. Customer service at reception was slow as no one was picking up the phone at reception. Long waiting outside the lift to go to the room. Overall it was not good experience.

Staff were very helpful and the rooms are beautiful. Location fantastic.

Lights in the vanity area is not bright enough. It's too dim. Other than that room is spacious and clean.

Clean room, great view, good facilities, could work on room service efficiency.

Staying at The Star was an overall good experience, only fault that I had was the pool areas were overly busy and no seats were ever available even despite going to the pool early at 8:30am. We found people would put down their towels, leave and then come back later. Makes it a bit difficult to enjoy the sun. We realise that it's important to share the space and within reason stay comfortable whilst on holidays. If someone was monitoring the seating area to make sure it wasn't getting abused by people and everyone got a fair chance at using the facilities it would have been good.

The location was excellent and room was clean. It was vey basic so if you are looking for something more luxurious as the name suggests thats not it. The staff was helpful and responsive and instructions were clear. It is attached to the hIlton hotel so you can use the amenities which is useful eg: Pool, gym etc. The biggest positive was the location...super convenient.

Staff were very helpful and the rooms are beautiful. Location fantastic.

Lights in the vanity area is not bright enough. It's too dim. Other than that room is spacious and clean.